We have a 30 second video guide on what to do if your test charge for Intelligent Octopus Go doesn't work.
The app will display reasons for a failed test charge. Check out this guide with tips on how to get set up for a successful charge.
Your car battery might be full. We need to be able to charge your car for around 5 minutes to successfully complete a Test charge.
We may have lost connection with your car during the test.
Your car may not have been properly plugged in.
We think your car is not at home (it has been registered to the wrong location)
Your car or charger is stopping us from adding charge to your battery