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What do I do if my test charge for Intelligent Octopus Go doesn't work?

The app will display reasons for a failed test charge. Check out this guide with tips on how to get set up for a successful charge.

  • Your car battery might be full. We need to be able to charge your car for around 5 minutes to successfully complete a Test charge.

  • We may have lost connection with your car during the test.

  • Your car may not have been properly plugged in.

  • We think your car is not at home (it has been registered to the wrong location)

  • Your car or charger is stopping us from adding charge to your battery