Security at Octopus Energy

Questions about security

If you have questions about the security of our products and services, you can always get in touch, and our friendly customer service teams will be happy to help.

Not sure if it's really us? Take a look at our advice on spotting genuine emails, and what to do if you receive a fake one. If in doubt, give us a shout!

Questions regarding your account

If you have a security-related question or concern with your energy account, please let us know, and our friendly customer service teams will be happy to help.

Reporting a security issue with our services

If you think you have found a vulnerability or security issue with our services that we should know about, please report this to our Vulnerability Disclosure Program via HackerOne, or by reaching out to our security engineers using security.disclosure@octopus.energy.

We'll aim to respond to your initial report within 2 business days and will keep you up to date with any new information relevant to the report issue, should there be no changes we'll contact you at least every 2 weeks.