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I want to cancel my contract with you, do I get my advance payment back?

If you cancel your switch to us before your advance payment has been taken, we will cancel the advance payment request. If you wish to cancel your contract with us after you’ve come on supply and before your contract end date, we reserve the right to keep part/all of the advance payment plus charge any specific exit fees to cover any outstanding debit on your account and/or any costs due to early termination. To discuss the advance payment with one of our wonderful team members, please email us at business@octopus.energy - alternatively you can give us a call on 020 3389 5613!