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Bereavement - managing an energy account after someone has passed away

We want to make everything as straightforward as possible when you're already going through a difficult time. If you need to let us know that one of our customers has passed away, just get in touch with the following information, and we'll help:

  • Details of the person who has passed away: name, full address, and the date they passed.

  • Meter readings: we will typically keep the account open until the property's been sold or the keys have been handed back. Please let us know the date that this happens, as well as the final readings (where possible), so we can close the account up to then.

  • Details of the person who's responsible for looking after their affairs: This is probably the executor of the estate if there's a will, or administrator if there isn't one.

If there was no will and you're not sure who the administrator is, don't worry - just give us any information you can.