How do I get Octopus Go?
Octopus Go is the first tariff of its kind. To switch you onto it, we'll need half-hourly readings from your SMETS2 or “Secure” branded SMETS1 smart meter.
Because Octopus Go is an electricity only tariff, when you switch to it your gas tariff will stay the same. You can change it at any time.
Already have a SMETS2 or “Secure” branded SMETS1 meter?
Once we've received half-hourly readings from your smart meter, which takes up to 14 days, we'll send you an email inviting you to accept the terms and conditions of Octopus Go to complete your switch (which include allowing us to take half hourly readings from your meter and that Octopus Go is a beta product which means that some things may not work first time). You must accept these T&Cs before your switch to Octopus Go can be completed.
Don't have a SMETS2 or “Secure” branded SMETS1 meter yet?
Simply choose an interim tariff and start your switch today.
Once you've started your switch, we'll send you an email inviting you to join our installation waiting list. We'll then be in touch to arrange your appointment date.
We are installing in line with government regulations around Covid-19, making sure we are keeping our engineers and our customers safe. For full details of the steps we're taking to prevent the spread of the virus, head to our Covid-19 policy.
Once you've registered your interest, our team will be in contact when we have an appointment in your area.
Once you've had your smart meter installed and we're received half-hourly readings from your new meter, we'll send you an email inviting you to complete your switch to Octopus Go. This can take up to 14 days.
Most properties are suitable for a smart meter, as long as you have good mobile signal, and are not currently on a prepay meter. If you've already got a 3 phase electricity meter, you're in a rural location, or your electricity meter is in a communal cupboard, drop an email to email@example.com and we'll look into it for you. If for any reason we can't fit a smart meter at your property, we will contact you to let you know. You will be able to switch away any time.
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