Terms & Conditions for the Octopus Energy Storage Heater Trial

These Terms and Conditions apply to the Storage Heater trial run by Octopus Energy (the “Trial”). By entering the Trial, you agree to be bound by the following terms and conditions.


  1. the Trial will be run by your applicable energy supplier, which will be either Octopus Energy Limited (reg number 09263424), or Octopus Energy Operations Limited (reg number 14415312) each with registered office address at 5th Floor UK House, 165-182 oxford St, London W1D 1NN(collectively referred to here as “Octopus Energy”, “we”, “us”).
  2. These terms and conditions, together with any specific information or rules set out in any communications relating to the Trial, are the Trial rules (“Rules”). By entering this Trial, you are agreeing to be bound by these Rules and any other applicable instructions provided to you by us.
  3. Octopus Energy reserves the right to cancel or amend the Trial and/or the Rules without prior notice. Any changes will be posted on our website.
  4. In the event of any dispute regarding any aspect of the Trial, the decision of Octopus Energy shall be final and no correspondence will be entered into.
  5. These Trial terms and conditions are separate to the terms governing your supply of gas and electricity that you have with Octopus Energy Limited or Octopus Energy Operations Limited (together being “Octopus Energy Supply”), and will not affect your rights and obligations under those terms.

  6. There is no entry fee to join this Trial. We will pay eligible participants who successfully participate in this trial for a minimum period of 30 days the sum of £25 which will be applied as a credit to your electricity bill.
  7. To sign up to this Trial you need to opt-in at the link emailed to you and accept these terms and conditions.
  8. To be eligible for this Trial, you must:
    1. Be 18 or over
    2. Be a resident of Great Britain (excluding Northern Ireland) and a current electricity supply customer of Octopus Energy Supply
    3. Have an eligible, working electricity smart meter and have consented to us collecting half-hourly readings
    4. Have and use electric storage heaters as the primary method of heating your home (and your storage heaters must be operated by an off-peak circuit)
    5. Be on an Economy 7 tariff
    6. Complete our questionnaire about your heating arrangements on request
    7. Comply with these terms and conditions at all times
  9. The Trial is designed to help optimise your storage heater charging, moving certain off-peak charging within your off-peak tariff window. The Trial does not change your electricity tariff nor does it guarantee any savings on your energy bills.The Trial period will start at 00:01 on Monday 18th March 2024 and does not have a definitive end date, however we can cancel the Trial at anytime by notice to you.
  10. If you do any of the following, we reserve the right to remove you from the Trial:
    1. You remove your consent for us to take half-hourly meter readings
    2. Your smart meter becomes disconnected for a continuous period of 30 days or more
    3. You cease being an electricity customer of Octopus Energy Supply
    4. You no longer use storage heaters as the primary method of heating your home
    5. You move home and no longer have eligible storage heaters or meter
    6. You breach either these terms and conditions or your energy supply terms and conditions
  11. Octopus Energy will not be liable to reimburse any expenses incurred with entering the Trial. Octopus Energy does not accept liability for any equipment malfunction that occurs during the Trial.
  12. If at any point you wish to opt-out of the Trial, please email hello@octopusenergy.com and we will remove you within a reasonable period of time of receiving your request.
  13. If you exit the Trial or are removed from the Trial for any reason you will not be eligible for any further payments from the Trial.
  14. We reserve the right to limit the number of participants on this Trial, and may therefore refuse any applications to participate.
  15. Save to the extent that our liability can not lawfully be limited, our maximum liability to you under this Trail shall be limited to £25.

    Data Protection and Information
  16. Octopus Energy’s privacy policy shall apply to any data collected in connection with the Trial and can be found on our website at http://octopus.energy/privacy.
  17. We may share your Meter Point Administration Numbers (MPAN) with your Electricity distribution operator (https://www.energynetworks.org/customers/find-my-network-operator) for the purpose of monitoring the impact of this trial on your network. We may also use your energy consumption information for our own research purposes and to help improve our products and services. By entering into the Trial you agree to your information being used in this way.
  18. By entering the Trial, you warrant that all information submitted by you is true, current and complete. If any information you submit is found to be fraudulent or incorrectly completed or if Octopus Energy has reasonable grounds to believe that you have breached any of the Rules, Octopus Energy reserves the right to disqualify you from the Trial.

Hey I'm Constantine, welcome to Octopus Energy!