Terms and Conditions for the Octopus Fan Club

v2.0 last updated August 2026

1. The Octopus Fan Club is available for Octopus Energy electricity customers who live in Fan Club Eligible Area, have a working Smart Meter and are on a standard fixed or flexible Octopus Energy import tariff. Octopus may determine Eligible Areas from time-to-time in its absolute discretion.
   
   

2. These Fan Club terms and conditions apply in addition to the Octopus Energy General Terms and Conditions (and our Privacy Policy).
   
   

3. If for any reason you are no longer eligible for the Octopus Fan Club, we reserve the right to remove your Fan Club benefits.

   
   

4. Octopus Fan Club is compatible with our “Octopus Outgoing Smart Export Guarantee” export tariff but no other Octopus export tariffs. The Octopus Fan Club is a smart product and so you cannot be on any Octopus Smart import tariffs whilst on the Octopus Fan Club.

   
   

5. By joining the Octopus Fan Club, you agree that we can take half hourly meter readings from your Smart Meter, to allow us to calculate your Fan Club discounts. If we are unable to obtain half hourly meter readings from your Smart Meter, or if we are unable for any reason to collect the data we need from the relevant wind turbine, you will not receive a Fan Club benefit for that period.
   
   

6. Octopus Fan Club is a beta product. This means some things may not work the first time or may break and that sometimes data issues with smart meters and/or your relevant Fan Club turbine can take significant time to fix.
   
   

7. If you sign up for the Fan Club but are not an Octopus Energy customer, you agree that we may keep the details you provide (including your name, email address, and postcode) on our systems in accordance with our Privacy Policy to record your interest in future Fan Clubs. We may also use these details to contact you about future Fan Clubs or similar opportunities that may be available in your area. We may also contact you with surveys or about fun offers, giveaways and promotions. By joining the Octopus Fan Club, you agree you are happy for us to contact you in this way.
   
   

8. You can leave the Fan Club at any time by emailing octopusfanclub@octoenergy.com. Octopus reserves the right to cancel or amend the terms of the Fan Club at any time on reasonable notice.