All FAQs

Including any questions you have about your old supplier.


I still have a contract with my old supplier, so what happens?

Some suppliers will charge you an exit fee for leaving your contract early but an important note on this — if you apply to leave your old supplier within 49 days of the end of your contract, they are not allowed to charge you any exit fees. You can see a more detailed explanation on the energy regulator OFGEM's website. The bit you need to know is highlighted below:

"Suppliers will be required to notify customers that their current fixed-term is coming to an end between 42 and 49 days before the contract ends.

Between this notification period and the end of the fixed term contract, suppliers will be banned from charging a termination fee should the customer decide to switch."

If you do think you're still liable for an exit fee, then let us know — you can defer your switch to us by up to a month — just drop us a line to hello@octopus.energy

What can we help you with?

Hey! Just so you know, your device is fully charged and you're still charging it. Removing the charger will avoid degrading your battery 😊

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