Choosing a fixed-rate tariff means we buy your energy for your entire term the moment you sign up. This allows us to guarantee your price until a set date, no matter what happens in the market between now and then. If you leave the tariff early, we are left with energy we’ve already paid for —if market prices have dropped, selling that energy back leaves us with a loss. Most suppliers use exit fees to recoup some of that cost.
Historically, we usually haven't put exit fees on our tariffs, preferring to absorb these costs ourselves to give you total flexibility. But occasionally, when prices get really volatile, we’ve had to introduce them so we can continue to offer you the lowest possible fixed rates. The first time was in 2022, amid the energy crisis triggered by the war in Ukraine; the second came in March 2026, when prices soared during conflict involving Iran and the wider Middle East.
Exit fees ensure we don't have to "price in" the risk of people leaving, which ultimately keeps your unit rates cheaper. In short, exit fees aren't there to trap you: they are a tool that allows us to offer cheaper long-term price certainty in an unpredictable market.
Already on a fixed tariff? Don’t worry — your terms haven’t changed, so if you didn't have exit fees when you joined, you still have no exit fees.
On a variable tariff (eg Flexible)? This remains a "no-string" plan with zero exit fees.
Signing up for a new fixed rate? If there’s an exit fee, it will be clearly stated before you switch, so you’ll know exactly where you stand.