Emergency

No electricity? Skip to electrical power cut

If you can smell gas or suspect a gas leak, call the National Gas Emergency Helpline on 0800 111 999

• Do open windows and doors
  
  

• Do turn off gas at the meter (unless it's located in the cellar or basement)
  
  

• Do turn your gas appliances off
  
  

• Do not smoke, light a match or use any kind of naked flame
  
  

• Do not use light switches, doorbells or any electrical switches
  
  

• Do not return to your home until you've been given the all clear
  
  

Carbon monoxide poisoning

Carbon monoxide is a poisonous gas that has no smell or taste. Breathing it in can make you unwell, and it can kill.

Incorrectly installed, poorly maintained or poorly ventilated household appliances that burn fuels such as gas, oil, coal or wood are the most common sources of carbon monoxide.

As of October 2015, if you live in a rental property in England, it's a legal requirement for your landlord to install a smoke alarm on each floor of your premises, and a carbon monoxide detector in rooms containing a solid fuel appliance.

If you are worried about carbon monoxide escaping from a gas appliance, call the National Gas Emergency Hotline on 0800 111 999.

Electrical power cut

If you experience a power cut, call 105 free of charge to get help and advice. You can also contact your regional electricity distribution company (the people responsible for getting power into your home) direct. See below for the distributor in your area.