The latest from the Octoverse: Winter edition
Winter's here and we've got your back.
We know energy bills can feel overwhelming this time of year, so we wanted to give you the latest updates from Octopus: tools, news and more to help you keep warm and keep control of your bills.
Skip to: Making payments simpler, the state of British energy bills, Bill-busting energy advice
Making payments simpler
Refunds are now faster and better
Managing your energy payments shouldn't be complicated.
We've just made refunds faster than ever (1-2 days, fastest of any major supplier), and you can usually sort it all yourself through the app.
Plus: our new refund genie helps you decide how much credit you should leave on your account to see you through winter. Here's a sneak peek at it on my account. You can log in and try yours here.
Putting you in control of your payments
In our new YouTube series, Chief Marketing & Product Officer Rebecca breaks down the unique tools we give you to make paying simple, from the Refund Genie to the Balance Forecast.
Everything you need to manage your payments is in one place. Want to change your monthly Direct Debit or request a refund? Make a one-off payment? Have a question about a bill? It's all there, explained clearly with quick links to do what you need.
Fighting for you
We're launching Rewire: a new publication on the state of British energy bills
If you’d like to understand what's really going on with energy prices, Rewire is your guide. Our new publication will explain why prices are so high and the solutions that could bring them down. It's the bigger picture stuff that matters, explained in a way that actually makes sense
Watch our webinar: "Why bills are high and what we can do"
Since December, we've been hosting webinars where Octopus experts talk live with real customers about the stuff you care about. During our last session, Jack, Head of Policy and Alex, Head of Regulation unpack what’s actually driving energy bills (wholesale energy, networks, policy costs), why gas so often ends up setting the electricity price, and what reforms could genuinely bring costs down.
Find out what the Autumn Budget means for your bill
The Autumn Budget 2025 revealed that around £134 of policy costs are being removed from the typical yearly energy bill starting April 2026. We've broken down exactly what's changing, and what it actually means for your pocket.
Bill-busting home energy advice
Stop buying these common energy myths
Are you leaving your gas heating on low all day thinking it saves money? Washing everything at 40 degrees or leaving devices on standby? These common habits could be costing you hundreds. We've broken down the 10 biggest energy mistakes people make and how to fix them.
(And don't forget, we've got heaps of great energy tips to save up to £500 a year).
From the Octopus community
Meet Octo-Girl
Meet Octo-Girl, the superhero comic created by 13-year-old Catalina from Bath, who loves Octopus Energy so much she drew a comic about sustainable Santa delivering heat pumps across the UK. It’s on display at CEO Greg's desk because this is what it's all about: seeing the next generation as excited about a green future as we are.
If you're struggling, we're here
Energy prices are too high right now, and that's not your fault. We’re doing everything we can to fix that – but for now, we know many people need extra help.
If you're worried about keeping on top of your bills, our £40 million Octo Assist fund is here to help. We offer bespoke support including free electric blankets (we've given out 60,000 so far to help elderly and medically vulnerable customers keep warm for less), standing charge waivers and much more.
You can also fix your prices below the price cap to protect yourself from increases in the year ahead. We remain the only large supplier that's always kept standard prices below the energy price cap.
Our team is always here to help – if you want to talk, just get in touch.
Published on 7th January 2026 by:
Hey I'm Constantine, welcome to Octopus Energy!
×Close window