Making a difference for customers
Life can throw curveballs, and dealing with money troubles is definitely one of the hardest parts. Our team is always here to help. We offer kind and personalised support for anyone going through tough times. We’re here to listen and work with you to find solutions that make managing your debt easier.
We know asking for help can be scary. Hear from some real customers who did.
Real help from real people
I was so nervous, but I needn’t have worried at all!
Our customer, Cherry
Like many people across the UK, Cherry found herself falling behind on her energy payments and the stress was making her existing health conditions worse.
Instead of enforcing strict payment deadlines, we work with each customer one-on-one, finding solutions that suit your unique situation.
I now feel confident that however long it takes I will get back on track. Octopus have treated me as a human being rather than just a debtor with an account number. Thank you Dharmesh and Octopus, I will be eternally grateful!
Cherry
Finding you the best tariff to save money
Liam ensured that I am on the best tariff and helped save me money
Natalie’s situation was a tough one, but her experience with Liam helped turn things around. Liam provided some much-needed relief during a stressful time, making sure she was on the best tariff.
He took the time to give me real beneficial advice. In times of crisis you need companies that care, and I can honestly say it is the best customer service I’ve ever had! This has taken a massive weight off my shoulders
Natalie
Kindness goes a long way
One of our customers, Bobby, left a lovely review after speaking to Daryl. His feedback was bursting with positivity, and it’s clear that Daryl not only met but exceeded expectations.
I left the conversation feeling valued, well taken care of and stress free
Bobby
Help from the Octo-Assist fund
Seek help from Octopus, they will help you!
Victoria
Having struggled with her finances for a while, Victoria saw herself getting into serious debt and said she “couldn’t face talking to anyone over the phone”. She decided to email us instead and shortly after, got in touch with Vee, one of our specialists. We understand that dealing with debt can be overwhelming, so we were happy to help over email.
“Vee assured me she would help. After a few emails she sorted out a grant and a payment plan by direct debit. If anyone is going through the same experience please don't ignore it.” - Victoria
Sometimes, your situation can call for financial assistance. That is exactly why we have our OctoAssist Fund and like Victoria, you may be eligible for a grant or other forms of support.
Martin, I contacted Octopus and said I was struggling on a low income. They asked me to complete a budget, which I did and they have cancelled my standing charge for 3 months. Always worth asking if you're struggling. Thumbs up to octopus. 👍
— Graham Wharton 🐾🇬🇧 (@Graham_Wharton) October 1, 2024
@OctopusEnergy have helped me to reduce a debt that I run up due to not being able to afford to pay my bills. They have moved mountains to help me and can’t thank them enough. Don’t think I will be using another supplier at all. Customer service is excellent!
— Kevin Scallan (@ScallanKevin) October 2, 2024
If you find yourself in the same situation as any of these customers, please know that our team at Octopus is here to help. All you have to do is reach out. We’re always here to listen and help you find a solution that works for you.
Published on 28th October 2024 by:
Hey I'm Constantine, welcome to Octopus Energy!
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