Intelligent Octopus Go & Ohme: your questions answered

You'll need to:

• Be an Octopus energy customer
• Have a SMETS2 smart meter
• Have an Ohme charger, linked to an Ohme account

Your tariff switch will be completed once you have connected your Ohme account to Intelligent Octopus Go within the Octopus Energy app. The tariff will automatically update in the Ohme app once the switch is complete.

Follow this guide to switch.

Your can disconnect your Ohme charger from Intelligent Octopus Go using the Octopus app:

1. Tap the profile button in the top left corner of the Octopus app’s homepage
2. Go to 'Account & settings' > 'Devices'
3. Select ‘Intelligent Octopus Go’
4. Scroll down and tap ‘Disconnect Charger’ and confirm
5. This will disconnect your Ohme device from Intelligent Octopus Go

You will then be able to add a device again right away.

Sign up to Intelligent Octopus Go via the Octopus app.

Once the signup is complete, connect your Ohme charger following this guide.

If you have multiple routines this shouldn't cause any major issues. However, for now we suggest having just one active routine, and let Intelligent Octopus Go do the work in the background.

Ensure Dynamic Charging is on with the amount of charge you’d like to add or the target you want to reach and a 'Ready by time' set between 4am - 11am.

The price cap feature should be switched off as all smart charging will be billed at the lower rate, even if Ohme has scheduled to charge outside the off-peak hours.

To override smart charging and get Ohme to charge as quickly as possible tap Max Charge. Any charge added during a Max Charge in peak times will be billed at the peak rate.

In order to smart charge, your Ohme charger must be online with Dynamic charging enabled. If you find your device is offline prior to plugin, you can ‘powercycle’ the charger to assist with bringing it back online again. For more information about performing a ‘powercycle’ see the support guide My charger is offline.

Note: any ‘offline’ charging during peak times will not be considered smart charging and will be billed at the peak rate.

In this phase of the integration, the cost of charge will not be accurate for Intelligent Octopus Go customers.

To see how much you’ve spent, please see your latest Octopus Energy bill.

Improving the accuracy of the cost of charge is a priority as this partnership with Ohme continues.

All charging billing will be handled by Octopus Energy, just like how you’re currently billed for your home charging.