Intelligent Octopus Go & Ohme: your questions answered
Got questions? Skip straight to our onboarding, charging, and billing FAQs.
Intelligent Octopus Go is our smartest EV tariff, with six hours of EV charging every night at a super low rate.
You'll get cheap electricity between 11.30pm and 5.30am, as well as super cheap electricity for any Smart Charging.
Our latest integration with Ohme enables Octopus to provide Smart Charging directly through any Ohme charger; a greener solution that keeps money in your pocket.
Intelligent Octopus Go x Ohme
We’re continuing to develop the integration between Intelligent Octopus Go and Ohme. To get the most out of your charging there's a few important things to note.
- You'll need to use the Ohme app to control your charging; after you've signed up, you’ll see a new devices page in your Octopus app with an option to ‘Go to Ohme’.
- Check your charger is online via the charging screen of the Ohme app. If your charger is offline, you'll be billed at peak rate.
- Ensure Dynamic Charging is on with the amount of charge you’d like to add or the target you want to reach and a Ready by time set for the following morning. Ohme and Octopus will work to charge at the cheapest and greenest times to help you meet your charging goal.
- The Ohme app's price cap feature should be switched off, as all smart charging will be billed at the off-peak rate, even if Ohme has scheduled to charge outside the 23:30-05:30 window.
- To override smart charging and get Ohme to charge as quickly as possible tap Max Charge: Any charge added during a Max Charge in peak times will be billed at the peak rate.
Onboarding FAQs
What do I need to switch to Intelligent Octopus Go?
You'll need to:
- Be an Octopus energy customer
- Have a SMETS2 smart meter
- Have an Ohme charger, linked to an Ohme account
When will I switch to the Intelligent Octopus Go tariff?
Your tariff switch will be completed once you have connected your Ohme account to Intelligent Octopus Go within the Octopus Energy app. The tariff will automatically update in the Ohme app once the switch is complete.
Follow this guide to switch.
How do I disconnect my Ohme charger from Intelligent Octopus Go?
Your can disconnect your Ohme charger from Intelligent Octopus Go using the Octopus app:
- Tap the profile button in the top left corner of the Octopus app’s homepage
- Go to 'Account & settings' > 'Devices'
- Select ‘Intelligent Octopus Go’
- Scroll down and tap ‘Disconnect Charger’ and confirm
- This will disconnect your Ohme device from Intelligent Octopus Go
You will then be able to add a device again right away.
Charging FAQs
How do I connect my Ohme charger to Intelligent Octopus Go?
Sign up to Intelligent Octopus Go via the Octopus app.
Once the signup is complete, connect your Ohme charger following this guide.
I have multiple active routines in the Ohme app, is this a problem?
If you have multiple routines this shouldn't cause any major issues. However, for now we suggest having just one active routine, and let Intelligent Octopus Go do the work in the background.
How should I set the Ohme app up for charging with Intelligent Octopus Go?
Ensure Dynamic Charging is on with the amount of charge you’d like to add or the target you want to reach and a 'Ready by time' set between 4am - 11am.
The price cap feature should be switched off as all smart charging will be billed at the lower rate, even if Ohme has scheduled to charge outside the off-peak hours.
How do I override my smart charge?
To override smart charging and get Ohme to charge as quickly as possible tap Max Charge. Any charge added during a Max Charge in peak times will be billed at the peak rate.
My Charger is offline, will I still be billed at the lower rate?
In order to smart charge, your Ohme charger must be online with Dynamic charging enabled. If you find your device is offline prior to plugin, you can ‘powercycle’ the charger to assist with bringing it back online again. For more information about performing a ‘powercycle’ see the support guide My charger is offline.
Note: any ‘offline’ charging during peak times will not be considered smart charging and will be billed at the peak rate.
Billing & Payment FAQs
How accurate is the cost of charge in the Ohme app?
In this phase of the integration, the cost of charge will not be accurate for Intelligent Octopus Go customers.
To see how much you’ve spent, please see your latest Octopus Energy bill.
Improving the accuracy of the cost of charge is a priority as this partnership with Ohme continues.
How am I billed for Intelligent Octopus Go?
All charging billing will be handled by Octopus Energy, just like how you’re currently billed for your home charging.
Published on 25th February 2025 by:
Hey I'm Constantine, welcome to Octopus Energy!
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