Real voices. Real warmth.
Thinking about a heat pump? Don’t take our word for it - hear it from the people already living with one.
Our community shared what they love most. Hundreds of posts, stories, and tweets later, the verdict is clear: #heatpumplove.
Customers are ditching boilers for heat pumps
94% say their heat pump keeps them just as comfy (or comfier) than their old boiler
90% find theirs just as easy - or easier - to maintain
“I’m a huge fan of my heat pump because I can run it from my solar and battery storage and have completely disconnected my gas.” - James
"A year in with our Octopus heat pump and it’s been amazing! 4X times more efficient than our old gas boiler - I’ve recommended several people already!" - Simon
“No smelly oil boiler, no ugly tank - just a cosy house and flowers growing where the old oil tank used to be.” AMW
Customers’ wallets love their heat pumps
82% say theirs costs the same or less to run than their old boiler
The savings shown here come from real Octopus heat pump customers, but every home and lifestyle is different, so we can’t guarantee the same results for everyone.
Find out how much you could save on running a heat pump and explore the support we offer to make the switch easier.
“We’re already seeing a potential saving of £20 to £30 per month compared to our old boiler.” - Nemesio
“My heating and hot water bill has gone from £102 a month to £5.60.” @JoeColl87
“We’ve basically had zero energy costs - heat pump, solar, battery, EV. It’s the way forward.” @Xssassin
Installing a heat pump was easier than they expected
Expert installation by engineers backed by Which? Trusted Trader.
Independently endorsed for quality, reliability and customer care.
Curious what to expect during installation? See our guide to the process.
“The installation was seamless. The engineers were brilliant, quick and tidy and made everything look neat and professional. I couldn’t recommend them more.” - Nemesio
“The engineers were fantastic, clean, and very knowledgeable. The survey felt quick and easy, and they helped answer all our questions.” - Chris
“Still can’t believe how great Alex and the team were from @octopus.energy absolutely perfect experience.. the attention to detail + pride in their work." - @wobblyturkey
Customers enjoy comfort and quiet, winter to summer
85% report their heat pump is just as quiet - or quieter - than their old boiler
Our heat pumps pull heat from freezing air - even below -20 °C - so you stay warm and efficient all winter long. Read more
“Whisper-quiet comfort - works seamlessly with the Intelligent Octopus tariff.” @apstarobserver
"The best thing about my heat pump is the constant warmth. No ups and downs, just pure comfort from when I wake until when sleep." @tawkeish
“Going into our 3rd winter with a heat pump … love that it produces 4 times the amount of heat versus electricity we put in" - @mortstart
Customers love heating that’s good for the planet
Cut carbon emissions by around 80% with a heat pump
“Guilt-free warmth - playing my part in decarbonising the grid.” @LauraBaldwin
Who needs a superhero when you’ve got a heat pump keeping you warm and green? @AfricanBoyDota
“What I love about my heat pump is that I am heating my house with less and less carbon." @michaelhawkes91
Octopus community: Real reviews from our customers & creators
We love giving back to our Octopus community! During Heat Pump Week, customers enjoyed free plushie giveaways and had the chance to win a year of free electricity.
Check out our community sharing their heat‑pump experiences on YouTube.
“Still can’t believe how great Alex and the team were from @octopus.energy - absolutely perfect experience.” @wobblyturkey
“Thanks Octopus Energy and Chris, Matt, George and Jon for making the transition smooth and straightforward” @JacobEvans
“Been over a year of using my @OctopusEnergy heatpump and it's been an excellent decision. They've gone pretty far to make sure that it's an amazing experience!”@Nutterguy
Our claims explained
94% of customers find their heat pumps as or more comfortable than their old gas boiler.
85% of customers report their heat pump is just as quiet or quieter than their old gas boiler.
82% of Octopus customers find their heat pump just as or costs less to run than their old gas boiler.
94% of Octopus customers find their heat pump just as or more comfortable than their old gas boiler.
90% of Octopus customers find their heat pump just as easy or easier to maintain than their old gas boiler.
Octopus Energy survey of 2,500 Octopus Energy heat pump customers, polling undertaken from January 2025 to November 2025.
Cut carbon emissions by around 80% with a heat pump:
This is the typical reduction in heating carbon emissions using an electric powered heat pump compared to a gas boiler, based on the following calculation:
Gas CO2 = (A*D) = 2.42 tonnes per year
Electricity CO2 = (A/B*C*E) = 0.40 tonnes per year
Carbon saving = 2.01 tonnes or 83%
Where A - E are:
A - 11,500 Ofgem medium gas usage
B - 330% typical seasonal coefficient of performance from a fleet of Octopus low temperature heat pumps
C - 85% typical gas boiler efficiency from a BEIS study
D - Gas fuel emissions of 210 gCO2/kWh (SAP 10.2)
E - Electricity fuel emissions of 136 gCO2/kWh (SAP 10.2)
These are typical install efficiencies for gas boilers and low temperature heat pumps installed in real homes (like Cosy Eco). See our heat pump savings blog for the full set of calculations and assumptions.
Ready for your personalised quote?
Whether you’re just curious or have done your homework, getting a quote is a simple, stress-free next step.
Use our savings calculator to see how much you could save by switching to a heat pump.
Discover grants, cashback, and payment plans that make heat pumps more accessible.
From survey to switch-on, here’s what to expect when your shiny new heat pump gets fitted.
Published on 10th January 2025 by:
Hey I'm Constantine, welcome to Octopus Energy!
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