Smart Tariffs - Terms and Conditions

These terms apply to the Octopus Go tariff - Last updated on 28 October 2024 (Version 1.5)

2.1.1 Octopus Go is a Variable Rate Tariff, with your daily standing charge, quoted day rate per kWh and quoted night rate per kWh (for 5 hours starting at 00:30).

2.1.2 Octopus Go is only compatible with our “Octopus Outgoing Smart Export Guarantee”, "Outgoing Octopus" and “Agile Outgoing Octopus” export tariff and no other Octopus export tariffs.

2.1.3 Octopus Go is designed for customers who either own or have a long-term lease of a battery electric vehicle or a plug-in hybrid vehicle that they will be charging at their home that we supply. If you sign up to our Octopus Go tariff but do not meet any of these eligibility criteria, we can place you on an alternative tariff that we consider is more appropriate for your circumstances. We will let you know if we do this and advise you of the rates and terms that apply to the alternative tariff.

These terms apply to the Agile Octopus tariff - Last updated on 30 January 2024 (Version 2.5)

2.3.1 Prices for the Agile Octopus tariff are calculated based on a formula related to wholesale costs, and are usually published between 16:00-22:00 (normally, but not always, nearer 16:00), for the following day, with a different price for every 30 minutes of every day.

2.3.2.1 For customers who signed up or renewed before 11 December 2023: Agile Octopus is a Variable Rate Tariff, and your daily standing charge and the unit rate pricing formula is variable and subject to change. We will give you reasonable notice of any changes.

2.3.2.2 For customers who signed up or renewed after 11 December 2023: Agile Octopus is a Variable Rate Tariff with a fixed term. This means whilst your unit rate varies daily throughout the day, your daily standing charge and the unit rate pricing formula are fixed for the duration of your tariff term.

2.3.3 Prices can rise as well as fall, though the unit rate is capped at the amount specified at the time of switching. We will give you reasonable notice of any changes to the cap.

2.3.4 The variable nature of Agile Octopus means any prediction of future costs will be inaccurate and historical data will not predict future performance. Agile Octopus is a smart import tariff that allows you to unlock the cheaper and greener benefits of using energy according to wholesale costs. Sometimes peaks may be higher, sometimes lower. You will always be able to switch to one of our fairly priced standard tariffs at any time.

2.3.5 If upon signing up or renewing, you are put on an older version of the tariff than the one valid on the day of your signup or renewal (whichever is later), we reserve the right to amend your agreement to the correct version of the tariff which was live at the time of your sign up or renewal (whichever is later). We will not be liable for any financial losses resulting from this issue.

These terms apply to the Intelligent Octopus Go tariff and the Intelligent Octopus Flux tariff - Last updated on 28 October 2024 (Version 2.4)

2.4.1 Intelligent Octopus Go

2.4.1.1 Intelligent Octopus Go is a Variable Rate Tariff, with your daily standing charge, a quoted day rate per kWh and a quoted night rate (for six hours, from 23:30 to 05:30 - the “off-peak hours”).

2.4.1.2 Intelligent Octopus Go is compatible with our following export tariffs: “Octopus Outgoing Smart Export Guarantee”, “Outgoing Octopus” and “Agile Outgoing Octopus”.

2.4.1.3 The Intelligent Octopus Go tariff is for customers with a battery electric vehicle or plug-in hybrid vehicle that charges primarily at the home that we supply. Any electricity used by the vehicle according to the Intelligent Octopus Go schedule plus any other electricity used in your home during off-peak hours will be charged at the night rate.

2.4.1.4 If we schedule your electric vehicle to charge outside of the off-peak hours, we will apply the night rate for your EV charging and any underlying household usage will be charged in the relevant half hour billing periods.

2.4.1.5 To be eligible for this tariff, you agree to download the Octopus Energy app and register your Low Carbon Technology on the app within 7 days of signing up for the tariff. Failure to register your device within this period will result in your account being moved to the Octopus Go tariff.

2.4.1.6 It is an ongoing requirement to have at least one Low Carbon Technology registered in the app. If at any time you do not have an active authorisation for integration with a supported vehicle or charge point and you have not had such active authorisation for a period of more than 30 days, or there is a material change to your charging set up that is not compatible with IO Go (for example you no longer have the car or charger you used to sign up to Intelligent Octopus Go), you will no longer be eligible for this tariff and we will switch you to one of our fairly priced standard tariffs and you will be billed according to your usage under that tariff.

2.4.1.7 You must record your operating preferences in the Octopus Energy app, for example what time you need your electric vehicle ready in the morning and how much energy you would like to add to your vehicle. We'll take your operating preferences into account first and optimise your energy use around that. If it's not possible to charge your car by the time you specify (for example, because the connector capacity is not sufficient for a full charge or because your preferences are updated on too short notice for a full charge) we'll notify you and try to charge as much as possible in the time available.

2.4.1.8 Intelligent Octopus Go is subject to a fair use policy with a maximum of six hours of managed charging per 24 hours. Should your charging schedule request more than six hours per 24 hours, we reserve the right to charge any incremental usage above six hours at the day rate.

2.4.1.9 By signing up to the Intelligent Octopus Go tariff, you agree to:

• a) Give us permission to integrate and connect with your Low Carbon Technology using your home wifi, in-built sim card, or other method as agreed between us.
• b) Give us permission to influence the times of operation of your Low Carbon Technology. We will always strive to operate these assets in line with the preferences you have specified in our app, but this service cannot be guaranteed.
• c) Us collecting data about your Low Carbon Technology, including but not limited to model, power consumption, operating preferences, any actions you take to operate these assets and how these assets perform. We will use this information to optimise your asset operations, send operating instructions to your Low Carbon Technology, and generate bills.
• d) Give us exclusive rights to enter contracts for the provision of Demand Response Services with your Low Carbon Technology while you remain on this tariff. By agreeing to these T&Cs terms you authorise Octopus to enter Demand Response Services contracts with your Low Carbon Technology and share relevant data with the relevant Market Operator, including but not limited to your half-hourly consumption data, address and Meter Point Administration Number (MPAN) where necessary.
• e) Give us the exclusive right to control your Low Carbon Technology to deliver on Demand Response Services when required by such service contracts.
• f) Not enter your Premises into any third party schemes that enter you into a Demand Response Service while you remain on this tariff. If we become aware that you have joined a third party scheme, we have the right to remove you from Intelligent Octopus Go.

2.4.1.10 We do not guarantee that this tariff will be compatible with your Low Carbon Technology or that your technology will operate in accordance with your preferences. We accept no liability for wear of your Low Carbon Technology, scheduling failure or other electric faults. Our liability to you is as set out in our General Terms and Conditions.

2.4.2 Intelligent Octopus Flux

2.4.2.1 Intelligent Octopus Flux is a Variable Rate Tariff, with your daily standing charge, a quoted day rate per kWh and a special “flux” rate (for three hours, from 16:00 to 19:00 - the “flux period”) for your imported and exported energy.

2.4.2.2 The Intelligent Octopus Flux tariff is for customers with a home battery of a type approved by us and that is located at the home that we supply.

2.4.2.3 The Intelligent Octopus Flux tariff is a combined import and export tariff, and you therefore cannot be on any other electricity tariffs whilst on the Intelligent Octopus Flux tariff, with the exception of Octopus Power Pack export.

2.4.2.4 By agreeing to be on Intelligent Octopus Flux, you also accept Octopus Energy’s Export Tariff Terms and Conditions.

2.4.2.5 You agree that any feed in tariff (FiT) payments you may currently be receiving for your exported energy will be stopped when you move to Intelligent Octopus Flux and will be replaced by export payments on the Intelligent Octopus Flux tariff, once you have switched to Intelligent Octopus Flux you will not subsequently be able to revert to your previous export tariff terms and rate. If Octopus Energy is not your FiT supplier, you agree to inform your current FiT supplier that you should no longer receive export payments from them as they have been replaced by export payments from the Intelligent Octopus Flux tariff.

2.4.2.6 To be eligible for this tariff, you must meet the eligibility criteria described in section 2.4.7 below, and agree to download the Octopus Energy app and register your battery on the app. We will need to have control access to your battery throughout this contract for you to remain eligible for this tariff. If at any time you do not have an active authorisation for integration with a supported battery and you have not had such active authorisation for a period of more than 30 days, you will no longer be eligible for this tariff and we will switch you to one of our fairly priced standard tariffs and you will be billed according to your usage under that tariff.

2.4.2.7 To be eligible for this tariff you must:

• a) Have a Smart Meter for both import and export installed;
• b) Have a photovoltaic (PV) solar system and a home battery installed and operational at the property which we supply; and
• c) If we request it, provide us with your G98 / G99 certification from your distributor.
• d) If we request it, provide us with your MCS certificate for your PV system
• e) If we request it, provide evidence of the Feed-in-Tariff for your PV system.

Note, we may already have the information in c) and d) above if you are on an existing export tariff with us, but please have this available if we require this.

2.4.2.8 By signing up to the Intelligent Octopus Flux tariff, you agree to:

• a) Give us permission to integrate and connect with your battery using your home wifi, in-built sim card, or other method as agreed between us.
• b) Give us permission to influence the times of operation of your battery.
• c) Us collecting data about your battery, including but not limited to model, power consumption, operating preferences, any actions you take to operate these assets and how these assets perform. We will use this information to optimise your asset operations, send operating instructions to your battery to generate bills and our general research into the operation of similar devices.
• d) Give us exclusive rights to enter contracts for the provision of Demand Response Services with your Low Carbon Technology while you remain on this tariff. By agreeing to these T&Cs terms you authorise Octopus to enter Demand Response Services contracts with your Low Carbon Technology and share relevant data with the relevant Market Operator, including but not limited to your half-hourly consumption data, address and Meter Point Administration Number (MPAN) where necessary.
• e) Give us the exclusive right to control your Low Carbon Technology to deliver on Demand Response Services when required by such service contracts.
• f) Not enter your Premises into any third party schemes that enter you into a Demand Response Service while you remain on this tariff. If we become aware that you have joined a third party scheme, we have the right to remove you from Intelligent Octopus Flux.

2.4.2.9 We will use reasonable efforts to discharge your battery during the flux period hours and charge your battery outside the flux period, but we accept no liability where this is not the case.

2.4.2.10 We do not guarantee that this tariff will be compatible with your battery or that it will operate in accordance with your preferences. We accept no liability for wear of your battery, scheduling failure or other electric faults. Our liability to you is as set out in our General Terms and Conditions.

2.4.2.11 If you sign up to our Intelligent Octopus Flux tariff but do not meet these eligibility criteria, or at any time during the term of the tariff one or more of the eligibility criteria cease to apply, you agree that you will be removed from the Intelligent Octopus Flux tariff and we can place you on an alternative tariff that we consider is more appropriate for your circumstances. We will let you know if we do this and advise you of the rates and terms that apply to the alternative tariff.

These terms apply to the Tesla tariff - Last updated on 22 March 2023 (Version C)

The Tesla tariff is a combined import and export tariff, and you therefore cannot be on any other tariffs whilst on the Tesla tariff.

2.5.1 By signing up to the Tesla tariff, you consent to Tesla remotely controlling your Powerwall and remotely controlling the time and rate of your Tesla electric vehicle charging if applicable (within constraints set by you with regards to certain elements, e.g. departure time and required battery state of charge at that point), in collaboration with Octopus Energy for the purpose of both charging and grid optimization within the described offer.

2.5.2 You consent to Octopus Energy sharing your personal data with Tesla for the purposes of supplying you with this tariff.

2.5.3 You understand that if your predicted annual consumption (based on industry standards) between the hours of 07:00 and 19:30 goes above 9,500kWh per Powerwall, Octopus Energy reserves the right to move you to alternative Octopus Energy tariff.

2.5.4 You agree that any feed in tariff (FiT) payments you may currently be receiving for your exported energy will be stopped when you move to the Tesla tariff and will be replaced by export payments on the Tesla tariff. If Octopus Energy is not your FiT supplier, you agree to inform your current FiT supplier that you should no longer receive export payments from them as they have been replaced by export payments from the Tesla tariff.

2.5.5 When the fixed term of your Tesla tariff comes to an end, unless you elect to stay on the Tesla tariff, optimization of your Powerwall will cease and remote Tesla Energy Plan optimization of your Powerwall will cease.

2.5.6 You agree to provide Octopus Energy with your Serial Number for your Tesla Powerwall, your MCS Certificate number for your solar system and your DNO confirmation.

2.5.7 By agreeing to be on the Tesla tariff, you also accept Octopus Energy’s Smart Export Tariff Terms and Conditions.

These terms apply to the Octopus Zero tariff - Last updated on 22 March 2023 (Version C)

2.6.1 The Octopus Zero tariff is a 12 month fixed tariff that covers both your electricity import and export.

2.6.2 To be eligible for this tariff you must:

• a) Be living in an Octopus ZERO approved home, with Octopus Energy approved heat pump, solar PV and battery systems installed, which need to remain operational/turned on and be well maintained throughout the term of your tariff;
• b) Have a continuous internet connection via WiFi;
• c) Leave the settings on your PV inverter and home battery unchanged from how we remotely program this for you; and
• d) Have a Smart Meter for both import and export installed.

2.6.3 If you sign up to our Octopus Zero tariff but do not meet these eligibility criteria, or at any time during the term of the tariff one or more of the eligibility criteria cease to apply, we can place you on an alternative tariff that we consider is more appropriate for your circumstances. We will let you know if we do this and advise you of the rates and terms that apply to the alternative tariff.

2.6.4 We are relying on the information provided to us by your developer or house builder and if at any point we discover that the information provided to us is inaccurate or incomplete and changes the eligibility of the property for this tariff, we will not be responsible for any loss you may incur as a result.

2.6.5 You cannot be on any other export tariff whilst on the Octopus Zero tariff.

2.6.6 Your energy use will be charged as follows:

• a) There will be no standing charge.
• b) You will receive 10 MWh of energy import over the 12 month term for free (please note paragraph 2.6.6 below).
• c) Any energy you import above 10 MWh will be charged at the rate quoted to you during your sign-up journey.
• d) Any electric vehicle charging is not included in the 10 MWh of free energy and we will charge you for this separately. We will let you know the rates for this energy consumption during your sign-up journey.

2.6.7 Any energy you import above 10 MWh will be calculated and billed to you at the earlier of (i) end of the fixed term of the tariff or (ii) when you leave the Octopus Zero tariff.

2.6.8 You agree to keep the Octopus ZERO approved home equipment properly maintained in accordance with the manufacturers’ guidance and by using manufacturer approved engineers.

2.6.9 If you leave the Octopus Zero tariff for whatever reason before the end of the fixed term, we will charge you for any energy you have used above a prorated allowance of 27 kWh per day since your last bill and shall bill you for this amount when you leave.

These terms apply to the Cosy Octopus tariff - Last updated on 5 July 2024 (Version 1.1)

2.7.1 Cosy Octopus is a Variable Rate Tariff, with your daily standing charge, quoted day rate per kWh, three lower price per kWh “boost periods” (from 04:00 - 07:00, 13:00 - 16:00 and 22:00-00:00), and a “peak period” rate per kWh (from 16:00 - 19:00).

2.7.2 Cosy Octopus is compatible with our “Octopus Outgoing Smart Export Guarantee” and “Octopus Outgoing” export tariffs and no other Octopus export tariffs.

2.7.3 To be eligible for the Cosy Octopus tariff, you must have a heat pump or compatible low carbon heating system installed and operational at the property which we supply. Compatible systems are determined at Octopus' sole discretion. If you sign up to our Cosy Octopus tariff but do not meet this eligibility criteria, we can place you on an alternative tariff that we consider is more appropriate for your circumstances. We will let you know if we do this and advise you of the rates and terms that apply to the alternative tariff.

These terms apply to the Octopus Flux tariff - Last updated on 15 February 2024 (Version 2.9)

2.8.1 The Octopus Flux tariff is a combined import and export tariff, and you therefore cannot be on any other tariffs whilst on the Octopus Flux tariff, with the exception of Octopus Power Pack export.

2.8.2 Octopus Flux is a Variable Rate Tariff, with your daily standing charge, quoted day rate per kWh, a lower price per kWh “flux period” (from 02:00 to 05:00), and a “peak period” rate per kWh (from 16:00 to 19:00) for your imported and exported energy.

2.8.3 By agreeing to be on Octopus Flux, you also accept Octopus Energy’s Export Tariff Terms and Conditions.

2.8.4 You agree that any feed in tariff (FiT) payments you may currently be receiving for your exported energy will be stopped when you move to Octopus Flux and will be replaced by export payments on the Octopus Flux tariff. If Octopus Energy is not your FiT supplier, you agree to inform your current FiT supplier that you should no longer receive export payments from them as they have been replaced by export payments from the Octopus Flux tariff.

2.8.5 To be eligible for this tariff you must:

• a) Have a Smart Meter for both import and export installed;
• b) Have a photovoltaic (PV) solar system and a home battery installed and operational at the property which we supply; and
• c) Provide us with your G98 / G99 certification from your distributor.
• d) Provide us with your MCS certificate for your PV system

2.8.6 If you sign up to our Octopus Flux tariff but do not meet these eligibility criteria, or at any time during the term of the tariff one or more of the eligibility criteria cease to apply, we can place you on an alternative tariff that we consider is more appropriate for your circumstances. We will let you know if we do this and advise you of the rates and terms that apply to the alternative tariff.

These terms apply to the Octopus Tracker tariff - Last updated on 30 January 2024 (Version 1.3)

These terms are supplemental to and apply in addition to our General Terms and Conditions.

2.9.1 Prices for Octopus Tracker tariff are calculated based on a formula related to wholesale costs. A different price is published for each day of consumption. Prices are usually published from 00:00 on the day, and can be viewed in your Octopus account or in our mobile app.

2.9.2 As pricing for Octopus Tracker is dependent on a third party process, if we do not receive pricing data before 22:00 the day before consumption, we will continue to use the most recently received pricing data we have available to us. Prices may continue to rollover up until we receive new pricing data, and/or we may correct our pricing following receipt of the updated pricing data for the relevant period, which we will publish as soon as reasonably possible after we receive it. We receive the daily pricing data for electricity from N2EX and gas data from Marex.

2.9.3.1 For customers who joined or renewed prior to 11 December 2023:
Octopus Tracker is a Variable Rate Tariff, and your daily standing charge and the unit rate pricing formula is variable and subject to change. We will give you reasonable notice of any changes. The formula which sets out how we use the daily pricing data from N2EX and Marex to calculate your energy price is set out in our Tracker FAQ's and which are available at www.octopus.energy/tracker-faqs

2.9.3.2 For customers who joined or renewed after 11 December 2023:
Octopus Tracker is a Variable Rate Tariff. While your actual unit rate will change in line with the output of the formula, the methodology for calculating your unit rate is a fixed calculation for the duration of the tariff , and your daily standing charge is also fixed for the duration of the tariff. The formula which sets out how we use the daily pricing data from N2EX and Marex to calculate your energy price is set out in our Tracker FAQ's and which are available at www.octopus.energy/tracker-faqs

2.9.4 Prices can rise as well as fall, though the unit rate is capped at the amount specified at the time of switching, or as subsequently notified to you. We will give you reasonable notice of any changes to the cap. If you join or renew after 11 December 2023, the cap will be fixed for the duration of your tariff term.

2.9.5 The variable nature of Octopus Tracker means any prediction of future costs will be inaccurate and historical data will not predict future performance. Octopus Tracker is a smart import tariff that allows you to unlock the cheaper and greener benefits of using energy according to wholesale costs. Sometimes peaks may be higher, sometimes lower. If you wish to leave the Octopus Tracker tariff, you will always be able to switch to one of our other fairly priced standard tariffs.

2.9.6 If you leave Tracker during your fixed term period, you'll need to wait 9 months before switching back to Tracker, but would be able to sign up to any of our other tariffs that you are eligible for instead

2.9.7 If we have not received half hourly meter readings from your Smart Meter at the point of billing, we may need to estimate what proportion of your usage should be allocated to each day, based on industry coefficients (which take into account temperature). We are unlikely to be able to rebill you based on actual consumption if we receive half hourly meter readings after we have issued your bill, therefore you agree to pay your charges based on estimated readings in this scenario. Bills produced on Octopus Tracker could be based on half hourly meter readings, typical consumption patterns, or any combination thereof within the billing period.

2.9.8 If upon signing up or renewing, you are put on an older version of the tariff than the one valid on the day of your signup or renewal (whichever is later), we reserve the right to amend your agreement to the correct version of the tariff which was live at the time of your sign up or renewal (whichever is later). We will not be liable for any financial losses resulting from this issue.