Households that qualify for the Core Group Warm Home Discount will be sent a letter from HM Government. Letters are expected to be sent to qualifying customers between October and December 2025, confirming that they may be eligible for the rebate and any next steps.
Your letter will say if you will receive a rebate automatically or if you need to call the WHD helpline (0800 030 9322) to confirm your details. If advised to, it is important that you call the helpline telephone number included in your letter before the final claim date 28 February 2026.
Please note that there is no longer a ‘Broader Group’ in England and Wales. You no longer need to apply for the Warm Home Discount through your energy supplier.
If you are eligible, your electricity supplier will apply the discount to your bill by 31 March 2026.