Octopus Charge FAQs

We've built Octopus Charge for a simple, easy-to-use EV charging experience that doesn't compromise on performance. Simply plug in and relax, your EV will automatically charge when electricity is cheapest and greenest, maximising your savings on our Intelligent Octopus Go, or Drive Pack tariffs.

If you have solar panels, the Octopus Charge uses the electricity you generate to power your EV when your home doesn't need it, helping you make the most of your renewable energy.

We’re building out a whole ecosystem that works together. Getting your EV charger built, installed AND powered by us means everything connects seamlessly (kind of like how an iPhone works so well with a Macbook and iCloud account).

The same team who designed and built our EV charger, train our engineers to install it so they know the tech inside and out. Our engineers work hands-on with the kit every day, and our support specialists speak to customers daily – so they can quickly feed back to the designers, speeding up updates and remote feature improvements.

Octopus Charge is designed, installed and supported entirely by Octopus, with no third parties involved. You'll deal with us directly for all your EV needs – including charger installation, getting set up on our smart tariffs, managing your charging through the Octopus Energy app and tech support if you need it.

We’ll also keep your Octopus Charge updated with the latest software and features over time, just like a smartphone. It's charging that actually gets better with age.

There are two different versions of Octopus Charge. Untethered without a charging cable £899, and Tethered with a 5m charging cable £999. Both prices include standard installation.

Yes, Octopus Charge comes with a 3 year warranty, providing peace of mind for years to come.

Right now it’s only open to salary sacrifice customers of Octopus Electric Vehicles via an early access programme. In the future you’ll be able to order Octopus Charge outside of leasing an EV. Sign up here to register your interest.

It takes around 2 weeks on average to get a charger installed. However, in some areas it can take a little longer. Our EV team will work with you to find a date that works for you.

Octopus charge can detect when your home is exporting electricity to the grid. You can set the charger to charge your EV, when it’s plugged in, and there is more than 6 amps of power available. Most people with solar panels export their excess solar back to the grid or charge their home battery.

When your EV is charging, the LED on the front of the charger is solid Green. When the charger is plugged into your EV and waiting for smart charging to start, the LED will be solid White.

Octopus Charger is designed to work seamlessly with the Octopus Energy mobile app and both Intelligent Octopus Go and Intelligent Drive Packs. It’s simple to use, you just set the time you want your EV ready by and the percentage of charge you’d like to add.

Octopus Charge has 4G built in, which selects the best available mobile network – this is the default connectivity method. However if you’re in a poor, or no, reception area, there is wifi which can be used as a backup. The Octopus mobile app will guide you through how to do this when you first get started.

No problem, in the OE mobile app you can tap the ‘Bump charge’ button in the Octopus Charge control screen. Charging will begin shortly afterwards and the LED on the front of the charger will turn solid Green. Please note when using Bump Charge the cost of this will not be at the low off peak rate.

Yes, the charger has been designed for UK homes and has all the latest safety features and certifications. For more information please see the declaration of conformity.

The tethered charging cable is 5 meters long.

The charging cable is a Type 2 and is 5m in length.

Octopus Charge uses 4G as the primary method of communication. There is no dynamic switching between 4G and wifi, it's either in one or the other.

When you plug in, your charger will automatically receive the schedule for that day/evening. If you lose connection during the charge, it will still follow the schedule during the day as it’s already stored.

Sometimes you may see a charging error displayed within the Octopus Energy app. This could be due to a number of different reasons. One example is, the car stopped charging, as the charge limit the car is set to has been reached.
Tip: Always check your EV to see if the state of charge you requested to be added has been met.

No, there is no ethernet connection. The charger connects to the internet using 4G or wifi.

Here are 3 simple steps to get you all set up with your new Octopus Charge.
1. If you don’t have the Octopus Energy app already, download it from Google Play Store or App Store and create an account.
2. Once you’re logged into the Octopus app, select ‘Devices’ from the menu options at the bottom of the screen.
3. Tap on the Octopus Charge icon and follow the on-screen instructions.

If there's a fault affecting your charger, the light on the front of your charger will turn red. The light will flash or not flash depending on what’s causing the fault:

• Solid red – this is a soft fault, and the charger will automatically recover.
• Flashing red – this is a hard fault. For this you’ll need to unplug your vehicle, then press the reset button under the charger to clear the fault. If the issue keeps happening, get in touch with customer support.