Meet your energy specialist team in London
Every Octopus customer gets a dedicated support team. Meet the teams at London HQ.
We know how frustrating it is to be passed from person to person when you just need help.
Instead of the usual maze of "please hold while I transfer you to someone who might actually know something about this" we've created something pretty special.
When you switch to Octopus, you're given to a team of energy specialists (usually between 10-15 of them). Each team is entirely responsible for a smaller group of customers, like a mini-business within Octopus, with its own 'CEO'. Your energy specialists are customer service superheroes with the training and tools to handle just about anything you need from beginning to end.
This means when you call, you're not just another voice in the void, you're speaking to your team.
Often the same lovely person who helped you last time.
Not to toot our own horn (of course, we're not perfect) but the results speak for themselves. We're the UK's most awarded energy supplier, with eight consecutive wins as Which? Recommended Provider of the Year, a 4.8 star Trustpilot rating, and an average phone wait time of around a minute.
Read on to get to know the Octopus customer teams in London.
Meet our London energy specialists
Powering brilliant customer service and even better vibes.
If Octopus Energy had a beating heart, it might just be our London office.
Today, we're all across the UK from Manchester to Brighton, but London is where our very first customer teams were born back in 2016. It's our main hub, where customer support sits side by side with marketing, tech, data and more. And of course our founder Greg is always bouncing round the office chatting to people over a cuppa.
Erin, Daisy and Lizzy are just a few of the brilliant 'mini-CEO's leading teams to support your every need.
Meet Erin
Erin joined Octopus as an energy specialist and became a team leader under a year later. Now she leads a 17-person team, helps shape recruitment and wellbeing, and is one of the driving forces behind the warm team culture in the London office.
"It was fast, but I knew I wanted to lead. My team is incredible and I love what I do."
Fun fact: Erin got her scuba diving license at age 12 in the Red Sea.
Some of Erin's favourite memories?
"A woman called after Christmas, not for herself, but for a 90-year-old neighbour with no heating. We sent a heater to an Argos near her that same day. Her daughter emailed me later and it still makes me emotional."
"One of my team has a pen pal now; a customer going through a hard time. She checked in during a call, and they stayed in touch. He’s just landed a new job and said he was so grateful for our team for taking the time to listen. It was really moving."
"I just recently over-heard a call where an 87-year-old customer said, 'You're my favourite person this week!' and the energy specialist on my team said, 'No, YOU'RE my favourite person this week!'”
Meet Daisy
Customers with a smart tariff and, often, smart home tech like a Zero Bills home, solar panels, heat pumps or an electric vehicle) get looked after by dedicated 'smart teams'.
Daisy leads one of them:
"My team was the first in the business to look after smart tariffs. It started as a trial and could’ve gone either way. But we loved the challenge. Now there are 'smart teams' all across Octopus, it’s amazing to be part of something so forward-thinking!”
"When I joined, I was shy. I didn’t know what I was capable of. Now I’ve presented at global meetings, spoken in front of thousands, and helped my own team members do the same. That’s what I’m most proud of."
Meet Lizzy
Lizzy leads Team A — the first-ever Octopus customer team. She brings heart, humour and a deep sense of care to everything she does.
"I started as an energy specialist just after uni. I wanted to work somewhere that matched my values on sustainability, people and purpose, and Octopus felt like the right place."
Lizzy's had her own share of moving customer experiences:
"A customer once told my team member about his journey to find his biological family. We sent him a voucher to help with the trip. A few months later he sent us a full photo album and a handwritten letter. I keep it on my desk."
"In my first week, I spoke to a customer going through cancer treatment. She called me 'Lovely Lizzy'. We swapped cat photos and chilli recipes. It had nothing to do with energy, but everything to do with being human."
Fun fact: Lizzy is related to Cillian Murphy.
Our lovely office staple, Office Manager Adam
Team love
The London office isn’t just about customer care; it’s pretty magical behind the scenes, too.
"From day one, I was encouraged to go above and beyond for customers and colleagues. We really look out for each other. I’ve sent flowers, electric blankets, even Lego flowers to a teammate recovering from surgery. When I broke my knee skiing, the team paid for me to get to work safely. That kind of care is rare."
Lizzy
“We’ve got such strong friendships – we work hard, but we’ve also got team meetings where we play board games together. Outside of work, we go on pub crawls and hang out. It’s the kind of closeness that makes our work better.”
Daisy"After work, we do sip and paint nights, cinema club, unplugged sessions where we ditch our phones, and even a Japanese art workshop where we fixed broken bowls with gold paint. It's a lovely way to spend time"
Erin
Keeping spirits high and tails wagging at the HQ
VIPs (like Idris Elba!) casually dropping by for chats with the team
Want to speak to your team?
Drop us an email for a quick reply from Monday - Friday.
Email address: hello@octopus.energy
Or drop us a message on Instagram or X/Twitter, every day of the week. And why not give us a follow whilst you're there.
Published on 28th July 2025 by:
Hey I'm Constantine, welcome to Octopus Energy!
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