How to take a meter reading

1. Press A to wake up the screen.
2. Continue to press A to cycle through the different options until you see Total Active Import.
3. Once you get to this option, you should be able to see your electricity reading.

1. Press the B button to wake the screen up.
2. After the screen lights up, press the B button several times until you see a message that starts with either Total or TOU.
3. Press the A button several times until you see Total Active Export - this screen will show your export reading in kWh.

1. Press B to light the screen up. You should be given the option for a meter boost.
2. Press A to select No and then you should be able to see your electricity reading.

1. The screen will start showing your first (R01) reading
2. Press B to light up the screen
3. Hold B for 5-10 seconds.
4. Press A to move to your second R02 reading
5. Press A again to move back to R01
6. To see R02 again, hold B, then press A to swap between the reads again

Your Landis + Gyr smart meter will have either:

1. Two equal sized green A and grey B buttons, to the right of the screen
2. A bigger green A button to the right of the screen, and a smaller black B button underneath the screen

If your meter has equal sized A and B buttons:

1. Press the A button to get to the screen that says Credit mode bal.
2. Press and hold the A button for around 2 seconds, until the screen shows the time.
3. Press the A button several more times to cycle through the meter's screens until you see your Total Act Export reading in kWh.

If your meter has a larger green A button and a smaller black B button:

• Press and hold the A button until the time appears. 
• Press the A button several more times to cycle through the meter's screens until you see your Total Act Export reading in kWh.

1. Press either A or B to wake up the screen.
2. This should automatically come up with your gas reading.

1. First locate the two grey buttons on the right side of the display.
2. Press the top button A to wake up the display backlight and display the General menu
3. Push the bottom button B to scroll through menu options: General, then Boost, and then Registers menu will be displayed
4. Select the Registers menu by pressing button A
5. Push button B to scroll through menu options: Cumulative then Rates in Use and then Rates 1-48 menus will be displayed
6. Select the Rates 1-48 menu by pressing button A
7. Use the push button B to scroll through menu options: Imp. R1 and select by pressing button A. This is your single rate meter reading

1. Press the top button A to wake up the display backlight and display the General menu
2. Push the bottom button B to scroll through menu options: General, then Boost, and then Registers menu will be displayed
3. Select the Registers menu by pressing button A
4. Push button B to scroll through menu options: Cumulative, then Rates in Use, and then Rates 1-48 menus will be displayed
5. Select the Rates 1-48 menu by pressing button A
6. Use the push button B to scroll through menu options: Imp. R1 then Imp. R2 and select by pressing button A. This is your two rate meter reading

1. Press the top button A to wake up the display backlight and display the General menu
2. Push the bottom button B to scroll through menu options: General, then Boost, and then Registers menu will be displayed
3. Select the Registers menu by pressing button A
4. Push button B to scroll through menu options: Cumulative
5. Select the Cumulative menu by pressing button A. It should show your Import
6. Push button B to scroll through menu options until you see Export in kWh. This Cum. Exp. figure is your solar export reading

The reading will be on the screen, if the display has gone to sleep mode, press any button to get the reading which will be shown on the display.

Your EDMI SMETS2 electricity meter should auto-display your meter reading on the main screen (It will revert back to this screen if you do not press any buttons after 1 minute).

1. Hold OK until it enters the Main Menu, you will see Billing appear
2. Hold OK to enter the Billing sub-menu
3. Using the arrows, scroll to Advanced (2 pushes of the > button)
4. Hold OK to enter the Advanced’ sub-menu, you will see TOUmtrx appear
5. Hold OK to enter the TOUmatrx sub-menu, you will see RATE1 appear
6. Use the arrows to cycle the rates you need to submit (Rate 1, Rate 2, …)

Your EDMI gas meter should auto-display your meter readings. If the screen has gone to sleep:

1. Press the button on the right to wake up the meter screen.
2. You should see the words Consumption in M³ and a number which is your meter reading.
3. The display will automatically cycle through other screens, but this first one is your reading.

1. Press the top button (K1) to enter the menu system.
2. With the arrow next to General Display, press and hold the top button (K1).
3. Then press the bottom button (K2) to scroll down to Tariff Matrix. With the arrow next to Tariff Matrix, press and hold the top button (K1).
4. With the arrow next to TOU Register, press and hold the top button (K1).
5. T01 shows the total for R1, T02 shows the total for R2. T03 and 4 shows the unused Rate band.

• Your meter will automatically switch between 4 different screens - you don’t need to push any buttons.
• Your export reading is on the screen that shows ‘-A value’ in kWh.

1. When reading your Flonidan smart gas meter, your meter reading should be displayed automatically on the default screen.
2. It should be a number preceded by a large V and followed by m3 If you have cycled off that screen.
3. You can use the left and centre push buttons beneath the screen to cycle back to it.

1. Press the right-hand side button twice in quick succession to access the manual scroll sequence. 
2. Windows 02 displays the meter reading 

1. Press 6 on the keypad.
2. You'll see the letters IMP R01 appear on the screen.
3. Wait a moment – then eight digits will appear, followed by “kWh” towards the bottom right of the screen.
4. Take the first 7 digits – this is your reading.

1. Press 6 on the keypad four times.
2. Wait a moment – your day/peak and night/ off-peak readings will show up on the screen one after the other, starting with off-peak.
3. For your off-peak reading, you'll see IMP R01 onscreen. A second later, you'll see your meter reading: eight digits, with “kWh” towards the bottom right of the screen.
4. For your peak reading, you'll see IMP R02. A second later, you'll see eight digits, with “kWh” towards the bottom right of the screen. You'll only need to take the first 7 digits when taking each of these readings (i.e. nothing after the decimal place).

1. Press 9 on the keypad.
2. The word VOLUME will show on the screen.
3. Your gas reading, in cubic metres (m3) will appear.
4. Take the first five digits as your reading.

1. Press the A button.
2. Keep on pressing this until you get to TOTAL ACT IMPORT.
3. The number shown below this is your meter reading.

1. Press and hold the green A button for at least 2 seconds.
2. Press A again and again to cycle through the displays.
3. The first row of numbers you'll see is your meter reading

1. Press the middle button.
2. The number shown below “IMP” is your meter reading.

1. Press the orange button.
2. You'll see a row of numbers followed by “KWH”, this is your reading.

1. Press the Display or Display Select button.
2. Keep pressing until it scrolls through a number followed by kWh, this is your reading.

Write down the five numbers as they appear. Ignore the red one.

1. The cheaper one is on top
2. Write down the five numbers as they appear, ignoring the red ones.

1. Write down the numbers as they appear.
2. Press the button to see the next reading, then write that down too.

1. Write down the numbers the pointer has just passed, from left to right.
2. If the pointer lies exactly on any number, underline it (in the above example, you would underline the 4).
3. Now, look at your five numbers. For any that are underlined, look at the number following it – if it’s between 9 and 0, reduce your underlined number by one. The above example would therefore be 1 3 9 7 0.

Write down the first four numbers as they appear. Ignore the red ones.

Write down the first five numbers as they appear – ignore the numbers after the decimal point (sometimes in red).

Write down the numbers closest to the pointer, as they appear. If it’s between numbers, put the lower number, but if it’s between 9 and 0, write 9.

If you’ve got a traditional energy meter (not a smart one), you’ll need to send in regular meter readings so we can work out how much energy you’re using.

Smart meters remove the need for meter readings because they send readings to us automatically. Register your interest in a smart meter and we'll be in touch when engineers are available in your area.

That said, there are still a handful of situations where you might need to take a manual meter reading from your smart meter.

If you're on one of our export tariffs, you'll have to provide 'export readings' from your SMETS1 or SMETS2 meter (not your generation meter, or your In-Home Display) so we can calculate your export payments.

Electricity and gas meters come in several different shapes and sizes, so before we can tell you how to read your meter, it’s important to work out which type of meter you have.

If you've got a traditional meter, or a smart meter that's in 'dumb' mode, we recommend sending in a reading every month – or if not, as often as you can.

If you have a smart meter that we're connected to, you don't need to worry about sending us readings as we can take these automatically.

When you give us meter readings, we can see how much energy you've really used, and base your bills on that instead of estimating how much you've used. As well as making your bills more accurate, regular meter readings give us a clear picture of your energy use over time, which makes our forecasts of your payments and energy costs much more accurate as well.

It's also a good idea - if you don't have a connected smart meter - to send us a meter reading when your tariff is changing. This ensures any usage you're billed for is completely accurate.

If you're a Flexible Octopus customer, you'll be notified ahead of time when your prices will change. If you want a completely accurate bill, you're best to submit a reading on - or close to - the date your prices change. For example, if your tariff is changing on April 2nd, submit a reading sometime on the 2nd.

However, if you aren't able to provide a reading: don't panic! No one will be massively disadvantaged if they can't send us one. Octopus will still need a reading for that date, but we'll estimate one from your last meter reading instead. This will probably only be a few units off what the actual reading is, if you were able to provide it.

If you've accidentally submitted an incorrect reading, don't worry. Our verification system should catch it, but if not, get in touch with the correct reading and we'll update it for you.

This likely means our system thinks you have an Economy 7 meter.

On Economy 7, you have a day price and a night price for your energy, instead of a flat price all the time. Economy 7 gives you access to cheaper electricity at night (via a cheaper night rate) and slightly pricier energy during the day (via a more expensive day rate). Sometimes you have to press a button on your meter to show your second (nighttime) reading.

If an Economy 7 setup doesn’t suit you, just get in touch – we can switch you to a flat rate where your electricity is the same price, night and day.

If you’re pretty sure that there’s no second reading on your meter, get in touch as we might’ve received incorrect info about your meter from the industry database and need to correct it.