Moving house? Let us know through your online account
When moving house, the last thing you want to worry about is energy.
If you're not drowning in bubble wrap or lost in a maze of cardboard boxes it's super easy to strike energy off your to-do list.
You can use your online account to arrange to switch your new home to us, or simply leave the new property with its current supplier.
Just make sure you're logged in, and...
If you’re moving out
Just hit the big pink button above and follow the easy steps. We'll just ask for a few details:
- The new property’s address
- The date you move out of your current home and the date you move into your new one
- Opening meter readings for your new home and closing readings for your old one
Your tariff will stay the same, and so will your Direct Debit amount. Once we have a better idea of your usage at the new property we can help you decide if your monthly payment is right.
After you’ve moved, you’ll get a bill showing your end of usage at the old home and the start of usage at the new one. (Handy if you're curious to know how your new home has affected your energy consumption.)
If you decide not to take us with you, that’s cool, but we'll be sad to see you go. Just drop us an email with the details below and we'll close your account:
- Your move out date
- Closing meter readings
- The name and contact details of the new person moving into your property, if possible
You can expect a final bill 7-10 days after you’ve moved out.
If you're on one of our Smart Tariffs:
As long as your new property meets the eligibility criteria we can move your smart tariff with you. If you're on a fixed term tariff you'll keep the same prices and end date. Get in touch after your move and we can sort this for you.
However, if you're on Intelligent Octopus Go or Intelligent Octopus Flux we won't able to move your tariff. You'll need to remove the old devices from your account and will need to reapply for the tariff once your move in is complete.
Are you moving into a property we supply?
If you’re moving into a property we supply, we’ll send an occupier letter from us with a pin so you can use our online move in system. Sometimes, however, these letters can take a little while to arrive, so if you don't have your pin yet but want to get your move sorted ASAP then follow the instructions below:
All we need are a few details to get you set up:
- Your name
- Email address
- Phone number
- Move in date
- Move in meter readings
You can email this to us at hello@octopus.energy, or just give us a call. We'll let you know the tariffs available and help you decide what's right for you.
When you first move in, you'll be on our Flexible Octopus tariff, a variable tariff with 100% renewable electricity. Flexible Octopus reflects the wholesale cost of energy, and is always good value.
Hopefully these tips save you time and hassle on move day. As ever, please don't hesitate to contact us if you need help or have any questions.
Good luck with the move!
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Published on 12th July 2024 by:
Hey I'm Constantine, welcome to Octopus Energy!
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