Connecting your Sync Energy charger to the Octopus Energy app

Here’s how to connect your Sync Energy charger

First, you need to be an Octopus Energy customer. If you’re not one yet, you can sign up here.

You also need to be on our Intelligent Octopus Go tariff - you can switch tariff in two clicks here.

Before starting, make sure that:

You have set your charger setup in the Sync Energy app
You know your Sync Energy login details
Your charger is connected to the internet

A screenshot of the devices tab on the Octopus Energy app

Step 1: Open the Octopus Energy app

Open the Octopus Energy app and click 'Devices'.

Tap on 'Add device' and then 'Electric vehicle'.

A screenshot of the EV make and model selection screen in the Octopus Energy app

Step 2: Select your EV make and model.

Step 3: Select your charger

For Sync Energy, type 'Sync Energy' into the search bar and select the model that you have installed.

A screenshot of the Sync Energy authorisation screen

Step 4: Connect your Sync Energy charger

A screenshot of the connect device success page

Success: Welcome to smart charging!

Congratulations, you've now connected your Sync Energy charger to the Octopus Energy app.

Tap 'Explore Dashboard' to set your charging preferences.

FAQs

I'd like to disconnect my charger from the Octopus Energy app, how do I do this?

To disconnect your Sync Energy device from the Octopus Energy app, you'll need to head to the Sync Energy app. Once there, you'll see a page that says 'This charger has been set up to use Octopus Energy as the charging app'.

Tap 'Transfer charger back to Sync Energy' to disconnect the charger.

Please note: if you disconnect your Sync Energy charger & you are on Intelligent Octopus Go, you'll need to reconnect within 7 days in order to stay on the tariff.

Published on 17th November 2025 by:

Phil Steele

Future Technologies Evangelist

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Hey I'm Constantine, welcome to Octopus Energy!