Octopus Energy sweeps Uswitch awards proving biggest can be best

• Octopus wins customer satisfaction, customer service & joint value-for-money gongs
• Latest prestigious recognition comes in wake of flood of awards since start of year
• Wins show exceptional value and service continues as supplier grows at rapid pace

London, 19th June 2025 – Octopus Energy has scooped the three big trophies in the esteemed Uswitch Energy Awards, crowning an already-exceptional 2025 for the UK’s biggest energy supplier.

It won the switching site’s awards for Customer Service, Value for Money and Overall Customer Satisfaction – winning the latter for the second year in a row.

Octopus’s stellar performance at the awards caps an extraordinary start to the year for the nation’s favourite energy firm.

In January, the fiercely independent consumer magazine Which? named Octopus as a Recommended Provider for an unprecedented eighth year in a row.

In the same month, the prestigious Institute of Customer Service listed Octopus as the Highest Rated Energy Company for the second consecutive year.

In May, the Energy Consumer Satisfaction Survey commissioned by industry regulator Ofgem and Citizen’s Advice found that Octopus had a satisfaction rating of 89 per cent and was light years ahead of the competition in customer service.

It said Octopus was the only supplier “with a significantly higher proportion of customers who said they were satisfied or very satisfied” for customer service and overall.

Ofgem also found in the first three months of 2025 – the latest data available – Octopus had the fewest complaints of any major UK energy firm.

And Octopus maintains a 4.8 out of 5 score on customer service bellwether Trustpilot – the highest of any large energy firm.

Greg Jackson, Octopus Energy CEO, said: “Uswitch has recognised that customers are at the heart of everything we do at Octopus. It doesn’t matter how many awards we win, we’re only as good as the service we give. We’ll keep working hard to deliver brilliant customer service and fighting to keep prices down.”

Octopus customer Christina B. said on Trustpilot: “I was very impressed with the way my query was handled and the advice I was given by your excellent and sympathetic employee. (...) Thank you Octopus for your great service and very human approach, so refreshing in this day and age.”

Octopus customer Garin said on Trustpilot: “The experience I have had with Octopus Energy has been amazing, the customer service is second to none 😊.”

-ENDS-

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About Octopus Energy Group

Octopus Energy is a global clean energy tech business, driving the affordable, green energy system of the future. Under its own retail brand, Octopus delivers world-class customer service and cutting edge energy products to over 9 million households globally. Its operations span 32 countries and the entire energy value chain. The group invests in, builds and flexibly manages renewable energy, operating a £7 billion portfolio of projects.

Octopus has licensed its advanced data and machine learning platform, Kraken, to support over 60 million customer accounts worldwide through licensing deals with companies such as EDF, E.ON and Origin Energy. Kraken enables Octopus to drive the electrification of heat and transport through smart tariffs and innovative cleantech. Backed by pension funds, investors and energy giants, Octopus Energy Group businesses deliver cheaper, greener energy and cutting-edge tech to countries and customers worldwide.

For more information, check out our website.