Octopus Energy achieves record customer satisfaction levels in Ofgem survey

• 90% overall satisfaction – the highest of any major supplier EVER
• 84% customer service satisfaction – 7 points above the next-best supplier (77%)
• 31% fewer complaints than the next-best supplier in Q1-Q3 2025

London, 3rd December 2025 – Octopus Energy has once again scored record-high customer satisfaction ratings in Ofgem’s and Citizens Advice’s recent nationwide survey. 

The latest Customer Satisfaction with their Supplier* report, revealed yesterday, confirms that 9 in 10 Octopus customers are satisfied or very satisfied (90%), smashing the GB average of 82%, while only 3% are dissatisfied or very dissatisfied. 

On customer service, Octopus scores 84% – again beating the national average of 76% by a clear margin.

Ofgem says these are the highest satisfaction levels recorded since the tracker began in 2018, with Octopus outpacing the market across both major metrics.

Greg Jackson, Founder of Octopus Energy Group, said: “People always say delivering outstanding service gets harder as you grow – this survey proves them wrong.  

“As we’ve scaled, we’ve further improved our service. You can only do this by investing relentlessly in technology, operations and incredible staff.”

The regulator’s latest complaints data reinforces the trend: Octopus has the lowest complaints of any large supplier across the last three quarters – receiving 31% fewer complaints than the next best supplier and 61% fewer than the worst performer.**

This performance follows a wave of independent recognition for its customer-first approach. Octopus is:

• Which? Recommended Provider for eight years running
• Winner in every category at the USwitch Awards for Customer Service, Value for Money and Overall Customer Satisfaction
• The most awarded energy supplier in the UK, with a 4.8 Trustpilot rating
• Featured in The Sunday Times Best Places to Work list

ENDS

Notes to editors: 

*Ofgem’s independent survey of 3,790 GB domestic energy consumers, conducted between July and August 2025, measured overall satisfaction and satisfaction with customer service across seven large suppliers. Octopus Energy (including Your Co-op Energy and London Power customers) was the top performer on both measures. Link here

**Ofgem Customer Service Data Q1-3

Press Contacts

Octopus Energy Group

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About Octopus Energy

Octopus Energy is a global clean energy and technology business, driving the affordable, green energy system of the future. Under its own retail brand, Octopus delivers world-class customer service and cutting-edge energy products to 10 million households globally.

The company is driving the electrification of heat and transport through smart tariffs and innovative clean tech, with operations spanning 27 countries and the entire energy value chain. It operates a £7 billion renewables portfolio as well as thriving EV leasing, heat pump, and solar businesses.

Backed by pension funds, investors and energy giants, Octopus Energy Group businesses deliver cheaper, greener energy and cutting-edge tech to countries and customers worldwide.

For more information, check out our website.