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How to re-connect your Octopus Charge to Wi-Fi

If you've changed Wi-Fi router or internet provider, and your Octopus Charge has been disconnected from the internet, this is the guide for you. Follow the steps below to re-establish your Wi-Fi connection and get your Octopus Charge back online.

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Step 1

Step 1: Open the Octopus Energy app and tap the ‘Account & Setting’ icon on the top left of the screen (image of a person).

Step 2

Step 2: Select the ‘Devices’ tile from the menu.

Step 3

Step 3: From the list, select Octopus Charge

Step 2

Step 4: Choose ‘Update Wi-Fi network’ from the list of options.

Step 3


Step 5: Follow the onscreen instructions to connect Octopus Charge to Wi-Fi.


Tip: You’ll need the mobile device you’re using to be on the same 2.4gHz network that you want your Octopus Charge to connect to.

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