Is there support available if I’m struggling to pay?

We know it can be scary to ask for help, but if you have prepayment meters and are unable to top up, please get in touch.

We may be able to offer you extra credit as a loan (also called additional support credit), which can be repaid in manageable daily instalments and deducted from your balance when your meter is in credit. This way, we can make sure that the repayment fits comfortably within your budget.

If you’d like, you can tell us a bit more about your financial situation to help us work out what additional support you’re eligible for. We also have more information about the support we offer, including our Octo Assist Fund.

It's might also be worth reading our article on whether smart prepayment is the right option for you.