Why doesn’t my In-Home Display (IHD) show my smart tariff prices?
Right now, In-Home Displays aren’t able to show dynamic smart tariff prices like Agile or Go. These prices update frequently, and the IHD wasn’t designed to handle that level of real-time data. We know this isn’t ideal, and we’re always working on improvements.
In the meantime, there are easier ways to track your prices and energy use:
Your Octopus online account – See upcoming Agile prices, half-hourly energy use, and more in the ‘Explore my energy usage’ section. You can access it via your web browser or the Octopus Energy app.
The Octopus Home Mini – A free little device that connects to your smart meter and updates your energy usage in real time. It’s a great alternative to an IHD if you’re on a smart tariff. Find out more and request one here.
Third-party apps & tools – Our smart energy community has built great tools like Octopus Watch, OctoWatchdog, and energy-stats.uk to help track prices and usage.
For tech enthusiasts – If you love data, you can dive into your usage with our open API. Check out our Smart Home Guide.
If your IHD isn’t working at all (not just missing smart tariff prices), try these troubleshooting tips or get in touch so we can help.