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Terms & Conditions - Heat the street

  • This fixed price offer is for one Cosy Heat Pump and is personalised to your property (the Fixed Price Offer). This offer cannot be redeemed at another property.
  • The Fixed Price Offer assumes a Standard Installation, that you do not require a replacement hot water cylinder, and requires your property to be eligible for the £7,500 BUS grant. See here for further details: https://www.gov.uk/apply-boiler-upgrade-scheme/check-if-youre-eligible
  • If your property is not a Standard Installation, requires a replacement hot water cylinder, or is not eligible for the BUS grant, the Fixed Price Offer will not apply and you may be required to pay additional charges.
  • Standard Installation excludes:
    • Any major modifications to your home’s existing pipework, including the replacement of a one-pipe heating system or the replacement of undersized primary heating pipework (“Pipework Replacement”);
    • Any underground works;
    • Any changes to your home’s electrical service that your Distribution Network Operator (DNO) may require, such as unlooping, or a three-phase (3-phase) power connection. If your home requires a main fuse (service cut-out) upgrade, we may be able to undertake these works for you, but where we are not allowed to do these additional works, your DNO may levy a separate charge for doing them;
    • Any activities which may require additional action from you to get your home ready for installation (“Pre-Installation Activities”), which may have additional costs not included in your quote;
    • Any major modifications to your home’s roof, walls, or any structural members, any underground works, or other works deemed abnormal by our installation experts;
    • Any building-related works required (such as any works to box in installed pipework, repair and plastering of walls and ceilings where these surfaces have been disturbed for the purposes of the installation); or
    • Any repair and finishing of floors and floor coverings where these have been disturbed for purposes of the installation (we appreciate that this work can be extensive, and so we will always aim to fill external wall and suspended floor penetrations where external portions are visible or exposed to unheated spaces where we reasonably can).
  • For further details on our installation terms and conditions, please see here

Hey I'm Constantine, welcome to Octopus Energy!

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