What to do if your heat pump turns off

If your heat pump has stopped working, don’t worry! Most of the time it’s something simple you can check before calling for help.

Step-by-step guide:

1. Check the display or app
   Look at your heat pump’s screen or your Octopus app. It may show a warning or error code - this can help identify the issue.
2. Check the power supply
   Sometimes the heat pump turns off because of a tripped fuse, a switched-off breaker, or a power cut. Make sure the switch for your heat pump is on and the fuse hasn’t tripped.
3. Check the water pressure
   Low system pressure can cause the heat pump to shut down. Look at the cylinder gauge if it’s below around 1 - 1.5 bar, you might need to top it up by following this step by step guide.
4. Check your radiators
   If your radiators aren’t getting hot, check the valve on the bottom right of each radiator. Make sure it’s turned all the way up to 5. If your radiators aren’t heating evenly, a quick bleed can help your heat pump work efficiently. Here’s a step by step guide on how to do it safely.
5. Reset your heat pump
   Some systems let you press a reset button. If your system has one, follow the instructions in your manual or app to safely reset it.
6. Call for help if needed
   If it still won’t turn on, or if you see an error you don’t understand, submit a request, our aftercare team will review your submission and get back to you shortly.