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If you would like a copy of this instruction for your records, you can . Confirmation of the set up of your Direct Debit will be sent by email within 3 working days, or no later than 10 working days before the first collection. The company name that will appear on your bank statements is โ€œOctopus Energyโ€

Instruction to your bank or building society to pay by Direct Debit

Octopus Energy Ltd

UK House, 5th floor, 164-182 Oxford Street, London W1D 1NN

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Instruction to your bank or building society

Please pay Octopus Energy Ltd Direct Debits from the account detailed in the Instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand that this Instruction may remain with Octopus Energy Ltd and, if so, details will be passed electronically to my bank or building society.



Banks and building societies may not accept Direct Debit Instructions for some types of account

The Direct Debit Guarantee

  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit, Octopus Energy Ltd will notify you 5 working days in advance of your account being debited or as otherwise agreed. If you request Octopus Energy Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit, by Octopus Energy Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
    • If you receive a refund you are not entitled to, you must pay it back when Octopus Energy Ltd asks you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.