Joining Intelligent Octopus Go with a Zappi

Here’s how to connect your Zappi to the Octopus Energy app.

First, you need to be an Octopus Energy customer. If you’re not one yet, you can sign up here.

You also need to be on our Intelligent Octopus Go tariff - you can switch tariff in two clicks here.

Once you switch to Intelligent Octopus Go, you'll have 7 days to connect your Zappi to the Octopus Energy app.

A screenshot of the devices tab in the Octopus energy app.

Step 1: Open the Octopus Energy app.

Go to the 'Devices' tab and press 'Add device'.

A screenshot showing the Octopus app and the integration selection screen

Step 2: Select the device you’d like to integrate with.

For your Zappi, select 'Electric vehicle'.

You'll be asked if you are at home with your EV plugged in, make sure this is the case before continuing. Your car needs to be plugged in, but not charging.

A screenshot of the Octopus app showing the EV selection screen.

Step 3: Select your EV make and model.

A screenshot of the Octopus app showing the charger selection screen

Step 4: Select your Zappi model

Select 'Myenergi' from the dropdown and select your model.

A screenshot of the Octopus app showing the myenergi auth screen

Step 5: Connect your Zappi

We now need to connect to your Zappi to make sure we can control it and schedule your charging.

If you are happy with the T&Cs, tap 'Agree and connect' and then sign in to your Myenergi account.

Once logged in, you will be asked to select the charger that you'd like to link and then tap 'Continue'.

A screenshot of the Octopus app showing the device connection success screen.

Step 6: Your Zappi is connected!

Your Zappi is now connected - press 'Explore Dashboard' to get charging.

FAQs

I'm having issues logging into my myenergi account

Make sure that the login method that you use for the Intelligent Octopus Go onboarding is the same as the one you use to login to the myenergi app. As a test, log out of your myenergi app and login to the myenergi account.

I have multiple myenergi devices, will I be able to signup?

Yes, as long as you don’t have more than one Zappi. If you do happen to have more than one Zappi linked to your myenergi account, one will need to be removed from your myenergi account in order to onboard successfully.

Hey I'm Constantine, welcome to Octopus Energy!