Joining Intelligent Octopus Go with a Zappi

Here’s what you need to do if you have a Zappi charger and want to join Intelligent Octopus Go.

First, you need to be an Octopus Energy customer. If you’re not one yet, you can sign up here.

Before starting, make sure that:

you have a smart meter that is sending us half hourly readings
you don’t have any other kind of charging schedule set up - whether that’s on the car, the charger, or a third-party app. Otherwise, you need to disable them first.

Step 1: Open the Octopus Energy app.

Go to the Home tab, scroll down to the ‘Explore our Lab’ section and tap the ‘Get started’ button on ‘the Intelligent Octopus Go’ card.

If you don’t see the ‘Explore our Lab’ section and you do have a smart meter that sends us half-hourly reads, this means we might not be able to connect to your smart meter at the moment. Try again later. If the problem persists, get in touch with us.

A picture showing the Octopus app and the integration selection screen

Step 2: Select the device you’d like to integrate with.

For a Zappi, select 'Chargers'.

A screenshot of the Octopus app showing the myenergi option

Step 3: Add your charger

Click on 'myenergi' and then select your model from the list provided.

A screenshot of the Octopus app showing the various EV cars

Step 4: Add your car

Next, click on ‘Select vehicle’. We need to know your electric vehicle and its capacity in order to accurately plan your charging. Select your vehicle and model from our long list of vehicles.

If you don't find your vehicle on the list, please get in touch with us on 'hello@octopus.energy'.

A screenshot of the Octopus app showing the T&Cs

Step 5: Accept T&Cs

Next, click on ‘Start tariff switch’. Read the tariff’s T&Cs, if you're happy to proceed tick the box at the bottom of the page to agree to the T&Cs and click 'Start my switch'.

Important: your tariff switch has started but isn’t completed yet. It will only be effective once you’ve completed all the following steps.

A screenshot of the Octopus app showing how to connect your Zappi

Step 6: Connect your Zappi

We now need to connect to your charger to make sure we can control it and schedule your charging. Click on 'Connect your device', you'll then be prompted to sign into your myenergi account - click on 'Go to myenergi login'. You will then be redirected to a myenergi login screen.

A screenshot of the Octopus app redirecting you to the myenergi login page

Step 7: Login to your myenergi account

You will need to use the same login method that you use with your myenergi app. For example, if you use 'Sign in with Apple' for your myenergi account, click on 'Sign in with Apple' at this stage.

A screenshot of the Octopus app showing the success page

Step 8: You're on Intelligent Octopus Go!

Once you have completed your myenergi login and it has been confirmed, you'll be redirected back to the Octopus app. You'll see a completion screen that says 'You're all setup'. Click on 'Go to Device Dashboard' at the bottom of the page, this will take you to the area of the app where you can set your charging preferences.

You're now on the Intelligent Octopus Go tariff!

FAQs

I'm having issues logging into my myenergi account

Make sure that the login method that you use for the Intelligent Octopus Go onboarding is the same as the one you use to login to the myenergi app. As a test, log out of your myenergi app and login to the myenergi account.

I have multiple myenergi devices, will I be able to signup?

Yes, as long as you don’t have more than one Zappi. If you do happen to have more than one Zappi linked to your myenergi account, one will need to be removed from your myenergi account in order to onboard successfully.

Hey I'm Constantine, welcome to Octopus Energy!