Set up, move, or change your meter supply

Whether you need to connect a new meter, move an existing one, or increase the power or gas supply to your home – you’re in the right place. We're here to guide you through every step.

Already know what you need? Fill in the form below to get started.

Heads up: If you’re a developer or managing multiple properties, it's best to drop us an email with "Connection request" in the subject line so it gets to the right person faster.

What we can help with

New connections

If your property doesn’t have an electricity or gas meter installed yet, whether it’s a new build, conversion, or following a previous meter removal, we can help get you powered up.

How it works:

Your Distribution Network Operator (DNO) or Gas Distribution Network (GDN) completes some checks, or installs your pipes or cables.
We add your supply point (MPAN for electricity or MPRN for gas) to our system.
Once everything’s ready, we'll arrange your meter installation – usually within 4 to 6 weeks.

Meter moves

Planning some home renovations or need your meter in a better spot? We can help!

How it works:

Moving less than 1 metre along the same wall? We can usually handle this without involving your network operator (DNO/GDN)
Meter in an external white or brown box? You'll probably need your network operator’s help first.

Unsure about your specific needs? Fill out our form, and we'll work it out together.

Increasing power supply

If your current set up isn’t meeting your energy needs, you might need to upgrade your meter or incoming supply.

This could involve:

Moving to a three-phase electricity supply.
Upgrading to a CT electricity or U16 gas meter.
Coordination with your DNO for incoming supply infrastructure upgrades.

Unsure about your specific needs? Fill out our form, and we'll work it out together.

How long does it take?

We aim to install new meters within around 4–6 weeks once your DNO/GDN has completed their work and you’re officially on supply with us. But If you need a larger capacity meter, such as a CT electricity or U16 gas meter, it can take a little longer.

Exact timelines can vary - if your property isn’t quite ready or if the DNO work gets delayed, we may need a bit of extra time, but we’ll keep you in the loop so you know what to expect.

For meter moves, we work to a similar time frame.

Hot tip: If you’re really pressed for time, let us know - but bear in mind that new connections can involve multiple parties (like the DNO and your own electrician). We’ll do our best to move things along quickly.

Ready to get started?

Fill in our quick form and let us know your address, preferred installation times, photos, and any info about the DNO’s progress – this will help us find the most convenient appointment slot and avoid any surprises or delays.

Request new connection, meter move or supply upgrade

Need help first?

If you’d like to talk through your options, no problem! Here are a few ways to get support:

Drop us an email: Send a message to hello@octopus.energy with "Connection Request" in the subject line and one of our team will get back to you.
Check with your DNO: If you haven’t already, reach out to your local Distribution Network Operator to confirm they’ve done (or scheduled) the incoming supply work.
Browse our FAQs: We’ve built a handy FAQ section that covers everything from meter box installations to registering your MPxN.

FAQs

Can I have an “emergency” new connection/meter move?

New connections, by definition, aren’t emergencies since they require planning and coordination with the DNO. For a property with no meter yet/meter move, we’ll need to follow the standard new connection process.

If you’ve lost power or gas after having a meter installed, please reach out via our emergency email (emergency@octopus.energy).

Do you handle three-phase connections or complex installations?

Yes. Our Metering company, Octopus Energy Services, can install three phase electricity meters. However, if you need a larger meter, such as a CT meter for electricity, or a U16 meter for gas, we'll need to use our external contractors. There are no additional costs to you, but it might delay the meter installation.

What if I can’t find my MPxN?

Your Distribution Network Operator (for electricity) or Gas Network operator might have it, or it may be on any paperwork from them. Alternatively, drop us an email with your property details, and we’ll help track it down.

My property is still under construction – can I apply now?

Absolutely. It’s never too early to ask questions or let us know you’ll need a meter installed. Just be aware that actual installation dates might depend on your property’s readiness and the DNO’s timeline.

I need a new business connection - can you help?

At the moment, we only install new connections for domestic (household) properties. We’re sorry we can’t help with a new business connection right now, but it's something we're working on for the future!

Are there any costs involved?

Most of the time, there are no charges for our work. However, your DNO or GDN will likely charge for their work. If there’s ever a cost related to your metering work, we’ll let you know upfront before anything is booked.

Hey I'm Constantine, welcome to Octopus Energy!