What happens if I have a smart meter?

We can connect to any SMETS2 smart meter and some SMETS1 smart meters (such as those made by the brand Secure™). We will automatically try to connect after you've switched, but may still ask you to send your first set of meter readings manually.

If we are unable to connect to your SMETS1 meter, it will lose it's smart powers and work like a normal meter, so you'll need to give us manual meter readings.

Across the industry, we're upgrading SMETS1 first-generation smart meters by enrolling them in the Data Communications Company (DCC) network so they keep their smart functionality. SMETS1 meters that can't be successfully enrolled will be replaced with SMETS2 meters at no additional cost.

SMETS2 are the new generation of smart meters; they will stay smart if you switch supplier and offer increased functionality and flexibility to be future-ready for developments in smart tariffs and smart home tech.

Do you have a SMETS1 meter that needs to be upgraded? No worries, we'll be in touch shortly to book you in for your meter upgrade as soon as we have engineers available in your area.