Octoplus Terms and Conditions

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Octoplus rewards
Saving Sessions
Free Electricity Sessions

These Terms and Conditions (the “T&Cs”) apply to Octoplus, a rewards programme owned and run by Octopus Energy. By using Octoplus, you agree to be bound by the following T&Cs.

Introduction

  1. Octoplus is run by Octopus Energy Group Limited, a company registered in England and Wales with registered number 09718624 and registered office UK House, 5th Floor, 164-182 Oxford Street, London, W1D 1NN (“Octopus Energy”, “we”, “us”, “our”).
  2. These T&Cs, together with any communications with you relating to Octoplus, are the terms that apply to Octoplus.
  3. In the event of any dispute regarding any aspect of Octoplus, the decision of Octopus Energy shall be final and no correspondence will be entered into.
  4. These Octoplus T&Cs are separate to the terms governing your supply of gas and electricity that you have with Octopus Energy Limited or Octopus Energy Operations Limited (together being “Octopus Energy Supply”), and will not affect your rights and obligations under those terms.

Participation

  1. There is no entry fee to join Octoplus.
  2. To sign up to Octoplus you need to opt-in from your Octopus Energy app or online account dashboard and accept these T&Cs.
  3. To be eligible for Octoplus, you must:
    1. Be 18 or over
    2. Be a resident of Great Britain (excluding Northern Ireland) and a current electricity supply customer of Octopus Energy Supply
    3. Have a working electricity smart meter and have consented to us collecting half-hourly readings
    4. Have an active monthly direct debit in place (unless you have a smart prepayment meter)
    5. Comply with these T&Cs at all times
  4. Octoplus allows you to access discounted and/or free products and services from our partners (“Rewards”) from time to time, as well as access services such as Saving Sessions and Free Electricity Sessions.
  5. Our whitelabel products Co-op Energy, Affect and Ebico, and business customers can also take part provided you meet the eligibility criteria above.
  6. If you do any of the following, we reserve the right to remove you from Octoplus:
    1. You remove your consent for us to take half-hourly meter readings
    2. Your smart meter becomes disconnected for a continuous period of 30 days or more
    3. You cancel your direct debit
    4. You cease being an electricity customer of Octopus Energy Supply
    5. You breach either these T&Cs or your energy supply terms and conditions
  7. If you are removed from Octoplus because you no longer meet the eligibility criteria, you will not be able to earn more Octopoints, but you will be able to exchange existing Octopoints into account credit or redeem Octopoints for Rewards.
  8. If you cease being an electricity customer of Octopus Energy Supply, you will not be able to redeem or exchange existing Octopoints into account credit or Rewards. Your Octopoints will remain in your account until they expire or you rejoin Octopus Energy Supply.
  9. If you move house but stay with Octopus Energy as your electricity supplier, your Octopoints will be transferred.
  10. If you have multiple property accounts, you will have access to just one Octoplus account but will be able to claim Octopoints across multiple properties.

Octopoints

  1. Octopoints are the credit earned and used within Octoplus and you can earn Octopoints that can be exchanged for Rewards.
  2. Octopoints are valid for 3 years from the date they are added to your Octoplus account, after which time they will automatically expire and cannot be renewed.
  3. Octopoints can be exchanged for cash on your Octopus Energy Supply balance, or redeemed in exchange for certain Rewards. The number of Octopoints needed to redeem a Reward will be made clear in your account.
  4. Octopoints earned during Saving Sessions prior to the launch of Octoplus will automatically be transferred to your Octoplus account.
  5. Octopoints will be issued when you do certain things, for example:
    1. Spin the Wheel of Fortune
    2. Use less electricity during Saving Sessions
    3. Referring a friend for electricity supply
    4. Referring a friend for solar panel installation
    5. Getting a smart meter (one-time redemption)
    6. Anything else we may choose to add in communications around Octoplus
  6. Certain actions will be a one-time only redemption and will we flag this in communications with you.
  7. We reserve the right to remove and add ways in which you can earn Octopoints.
  8. You can track and redeem Octopoints in your energy account.
  9. You can transfer your Octopoints between your Octopus Energy Supply accounts, and cannot be substituted for any other gift, voucher or cash value except as set out by us.
  10. Once you have chosen to redeem Octopoints against a Reward, you will not be able to swap for another or get your used Octopoints reinstated and we accept no responsibility for any costs associated with your selection, so please be sure before confirming your choice.
  11. The accumulation of Octopoints does not entitle you to any vested rights, and we do not guarantee the continued availability of any particular Reward, redemption level, rebate or any other benefit. We accept no liability to you in relation to the addition or deletion of Rewards from or for which Octopoints can be collected or redeemed.

Rewards

  1. Rewards can be accessed by redeeming Octopoints. When you redeem a Reward, we will deduct the appropriate number of Octopoints from your Octoplus account.
  2. Some Rewards will need to be accessed by visiting a physical location operated by one of our partners. However, there may also be Rewards that can be accessed online. We will provide you with instructions explaining how you can access each of the Rewards that you are eligible for.
  3. If the Reward is a free product or service, then no purchase will be required. If the Reward is a discounted product or service, then you will need to pay the discounted price to our relevant partner in order to access the Reward.
  4. The Reward claim procedure is hosted and managed by the Marketing Lounge Partnership (“MLP”) on behalf of Octopus Energy. Each Reward will have its own terms and conditions that apply to it, which will be made available to you at the point of redemption.

Data Protection and Information

  1. Octopus Energy’s privacy policy shall apply to any data collected in connection with this Service and can be found on our website at http://octopus.energy/privacy.
  2. We will share your personal data with MLP strictly to the extent necessary to process, verify and issue Rewards and to answer any queries related specifically to Octoplus. By signing up to Octoplus, you agree to your information being used and shared in this way.
  3. By joining Octoplus, you warrant that all information submitted by you is true, current and complete. If any information you submit is found to be fraudulent or incorrectly completed or if we have reasonable grounds to believe that you have breached any of these T&Cs, we reserve the right to remove you from Octoplus and will not be liable for any losses (including lost Octopoints) you incur from this.

General

  1. We reserve the right to cancel, suspend or amend Octoplus and these T&Cs without prior notice. We will inform you of any changes and the latest copy of our terms and conditions will be available on our website.
  2. If at any point you wish to opt-out of Octoplus you can do this by going into your Octopus Energy online account (not the app), navigating to the Octoplus page, scrolling down to the bottom and selecting 'Let us know'.
  3. We may transfer, subcontract, assign or novate any or all of our rights or obligations under these T&Cs without your consent.
  4. We do not limit or exclude liability for death or personal injury caused by our negligent acts or omissions.
  5. We will not be liable to reimburse you for any expenses incurred with being part of Octoplus, and are not liable to you for any loss due to circumstances beyond our control or any loss which is indirect, consequential, economic or financial.
  6. If you suffer any loss or damage that we are responsible for, our liability to you will be limited to a maximum of £1000 in any calendar year.
  7. These T&Cs are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the Courts of England and Wales.

    Version 3.0 – last updated 5 December 2024.



Saving Sessions Terms and Conditions

  1. The terms and conditions in this subsection apply to Octopus Energy Saving Sessions (“Saving Sessions”).
  2. Saving Sessions are part of the National Grid Electricity System Operator’s (NESO) Demand Flexibility Service.
  3. These Saving Sessions T&Cs, together with any specific rules set out in any communications relating to Saving Sessions are the Saving Sessions rules (“Saving Sessions Rules”). By entering Savings Sessions, you are agreeing to be bound by these Saving Sessions Rules and any other applicable instructions provided to you by us.
  4. We reserve the right to cancel or amend Saving Sessions and/or the Saving Sessions Rules without prior notice. Any changes will be posted on our website.
  5. In the event of any dispute regarding any aspect of the Saving Sessions Service, the decision of Octopus Energy shall be final and no correspondence will be entered into.
  6. In addition to complying with the Octoplus T&Cs, to be eligible for Saving Sessions, you must:
    1. not be taking part in the National Electricity System Operator’s (NESO) Demand Flexibility Service with another provider
    2. not have left the Saving Sessions at any point to take part with another provider
  7. The Saving Sessions scheme will start from 00:01 on the 29th November 2024 and does not have a definitive end date.
  8. We will keep you posted on the opportunities to participate in a Savings Session, and the number of Saving Sessions will be at our discretion. These Saving Sessions will be a combination of NESO's Demand Flexibility Service scheme and our own turn down sessions. You will be able to decide which Saving Sessions (if any) you want to participate in. Prior to each Saving Session, we will attempt to send you a notification of the Saving Session window and the available payment per kWh turn down (the “Incentive”). The Incentive is not fixed and may be different for each Saving Session.
  9. We have the right to initiate our own Saving Sessions that do not form part of the NESO’s Demand Flexibility Service.
  10. To be eligible for Incentive payments, you must opt-in to the Saving Session before it begins, and reduce electricity import as measured by your smart meter compared to a “Baseline” during any of the half-hours of the Saving Session window.
  11. You will be paid the Incentive for each half-hour of the Saving Session that you turn down. We will use our reasonable endeavours to credit your account with Octopoints within 14 business days of each Saving Session.
  12. We will calculate your Baseline using the BSC P376 ‘Utilising a Baseline Methodology to set Physical Notifications’ without an in-day adjustment. The Baseline is the average consumption for the same period(s) of up to 60 days of your recent smart meter history, excluding days where a Saving Session has taken place.
  13. In the event that we’re unable to pull your meter readings to calculate your usage from any of the Saving Sessions, we’ll work it out using an average across all Saving Session participants. If at any point throughout the scheme you no longer satisfy the eligibility criteria under section 6 of these Saving Sessions T&Cs and section 7 of the Octoplus T&Cs we reserve the right to remove you from Saving Sessions.
  14. If your smart meter becomes disconnected or you move house, we may remove you from Saving Sessions.
  15. If you are on one of our Smart Tariffs, or are part of any of our smart meter trials, we may remove you from Saving Sessions at any point.
  16. By entering Saving Sessions, you warrant that all information submitted by you is true, current and complete. If any information you submit is found to be fraudulent or incorrectly completed or if we have reasonable grounds to believe that you have breached any T&Cs, we reserve the right to remove you from Saving Sessions.
  17. If you also have an export meter associated with your import meter signed up to the Saving Sessions, you will be credited on your net reduction (import - export), in line with the NESO Demand Flexibility Service specifications.
  18. We will not be liable to reimburse any expenses incurred with you entering Saving Sessions.
  19. If at any point you wish to opt-out of Saving Sessions, please email hello@octopus.energy and we will remove you. Please allow at least 14 business days from sending your opt-out email for our records to be updated.
  20. We will share your Meter Point Administration Numbers (MPAN) with the NESO to register you in Saving Sessions and allocate Incentive payments to you. We will provide the NESO with your half hourly electricity consumption, baseline and reduction data for the purposes of delivering the Saving Sessions. By entering into Saving Sessions, you agree to your information being used in this way. We always treat your information in line with our privacy policy, which can be found here: http://octopus.energy/privacy
  21. Entering Demand Response Service is done at the meterpoint level, not at the Device level.
  22. In order to participate in the Savings Sessions scheme, we will need to share your anonymised data with NESO. This will include information relating to your meter point for the purpose of research and innovation on an anonymised basis.

Version 3.0 – last updated 5 December 2024.

Free Electricity Sessions Terms and Conditions

  1. In addition to the eligibility requirements in section 7 of the Octoplus T&Cs, to be eligible for Free Electricity Sessions, you must:
    1. at all times comply with these Terms & Conditions;
    2. be registered to receive notifications about and have opted in to participate in Free Electricity Sessions before the relevant Free Electricity Session begins
    3. be an Octopus Energy customer for your electricity supply
    4. have consented to, and not remove your consent to, giving us half-hourly meter reads
  2. We do not guarantee a minimum number of Free Electricity Sessions and there is no upper limit on how many sessions we might run. You will be able to choose which Free Electricity Sessions you participate in.
  3. Prior to each Free Electricity Session (“Session”), we will send you a notification of the Free Electricity Session window. For any increase in consumption compared to your ‘Baseline’ consumption (as calculated by us in line with paragraph 5 below), you will receive credit on your bill (the “Incentive”), equal to the value of your current unit rate per kWh for your energy tariff multiplied by the increase in kWh consumed during the Session, (measured as the difference between your meter reading and your Baseline consumption for the same period).
  4. We will use our reasonable endeavours to credit your account within 14 business days of each Free Electricity Session. The credit on your bill will be calculated by us, acting reasonably, but our decision as to the value credited to your account balance shall be determined by us and our decision on the calculation is final.
  5. We will calculate your baseline consumption (the ‘Baseline’) by taking your average usage in the same half hour period from the last 10 days for power up periods arising on a weekday, and 4 days for power up periods arising on a weekend. The calculation shall disregard any consumption during a period where any other Session was taking place. Our view of your baseline consumption calculation is final and determined at our discretion.
  6. If you have multiple meters linked to your account, we’ll reward you for the one import meter with the highest consumption compared to your Baseline (“Turn-up”).
  7. In the event that we’re unable to pull your smart meter readings to calculate your usage from any of the Free Electricity Session, we’ll work it out using an estimate based on an average across all Free Electricity Session participants.
  8. If at any point we determine that you no longer satisfy the eligibility criteria under the Octoplus T&Cs and Clause 1 of these Free Electricity Session T&Cs, you may not get paid for any activity in these sessions.
  9. If your smart meter becomes disconnected or you move house, we may remove you from these sessions.
  10. If at any point you wish to opt-out of the Free Electricity Sessions, please email hello@octopus.energy and we will remove you, please allow a minimum of 14 business days from sending your opt-out email for our records to be updated.
  11. We may withdraw this promotion at anytime.

Version 1.0 - Last updated 14 August 2024

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