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Help and FAQs

Need energy help from Octopus Energy? You've come to the right place

Smell gas or suspect a leak?

Call the National Gas Emergency Helpline on 0800 111 999.

Experiencing power cuts?

Call 105 (free) to get help and advice from your local network operator.

What can we help you with?


    Are you an existing Octopus Energy customer?

    If you're already one of our customers looking for help with anything from bills and payments, to prepayments or you have questions about our business tariffs then we have the answers.

    Contact us for support

    At Octopus Energy, we're even here to help those who aren't our customers (yet).

    That's why we use our expert knowledge to provide up-to-date information on topics such as the current energy crisis, detailed information on our range of energy tariffs, and we even answer those niggling questions you have stopping you from switching to us.