M&S Energy Updates to Terms and Conditions

Here’s a quick view of what’s changed from M&S Energy terms and conditions version 3.1 to 3.2.2:

Amending definition of “Tracker Tariff” to “Time of Use Tariff” to more accurately reflect this bundle of tariffs
Updating definition of “we, us, our” to include other brands
3.2 - Amending the paragraph on us providing services digitally
4 - Deemed contract - clarifying the situations when customers may be on a deemed contract with us
5.2 - Clarifying that we will not be able to begin supply if we have not obtained the relevant information
7 - Clarifying we will send prices by email as well as being on our website
7.5.4 - Addition of links to further information on wholesale pricing for our Time of Use tariffs
8 - Clarifying details on our friends and family referral scheme, including:
- You will only be eligible for a referral reward if you sign up through the link, not through a third party comparison site
- We will tell the person whose link you used that you have signed up using their link
9.3 - Clarifying the security deposit scheme
9.6 - Clarifying that if you have a Traditional Prepayment Meter, you will be placed on our prepayment rates
9.7 - Clarifying our recovery of charges process
9.8 - Clarifying responsibility for paying for energy supply
9.9 - Clarifying that we need meter readings before we can issue refund of credit, and that we will only issue a refund if you do not fall into debt
11.2 - Clarifying that the latest copy of our T&Cs will be available on our website
13 - Clarifying which tariff we will put people on at the end of their fixed term if they don’t actively move to a new tariff
17.2 to 17.6 - Addition of details on smart meters in our T&Cs
17.3.6 - Updating how often we can take smart meter readings
18 - Addition of terms around us now offering the Green Deal

You can read M&S Energy terms and conditions, version 3.2 here. If you have any questions or concerns please contact us.

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