M&S Energy Updates to Terms and Conditions

Here’s a quick view of what’s changed from M&S Energy terms and conditions version 3.1 to 3.2.2:

  • Amending definition of “Tracker Tariff” to “Time of Use Tariff” to more accurately reflect this bundle of tariffs 
  • Updating definition of “we, us, our” to include other brands 
  • 3.2 - Amending the paragraph on us providing services digitally 
  • 4 - Deemed contract - clarifying the situations when customers may be on a deemed contract with us
  • 5.2 - Clarifying that we will not be able to begin supply if we have not obtained the relevant information 
  • 7 - Clarifying we will send prices by email as well as being on our website 
  • 7.5.4 - Addition of links to further information on wholesale pricing for our Time of Use tariffs
  • 8 - Clarifying details on our friends and family referral scheme, including:
    • You will only be eligible for a referral reward if you sign up through the link, not through a third party comparison site 
    • We will tell the person whose link you used that you have signed up using their link
  • 9.3 - Clarifying the security deposit scheme 
  • 9.6 - Clarifying that if you have a Traditional Prepayment Meter, you will be placed on our prepayment rates
  • 9.7 - Clarifying our recovery of charges process
  • 9.8 - Clarifying responsibility for paying for energy supply
  • 9.9 - Clarifying that we need meter readings before we can issue refund of credit, and that we will only issue a refund if you do not fall into debt 
  • 11.2 - Clarifying that the latest copy of our T&Cs will be available on our website
  • 13 - Clarifying which tariff we will put people on at the end of their fixed term if they don’t actively move to a new tariff 
  • 17.2 to 17.6 - Addition of details on smart meters in our T&Cs
  • 17.3.6 - Updating how often we can take smart meter readings 
  • 18 - Addition of terms around us now offering the Green Deal

You can read M&S Energy terms and conditions, version 3.2 here. If you have any questions or concerns please contact us

Hey I'm Constantine, welcome to Octopus Energy!