Prepayment

Including any questions you have about your old supplier.


What do I do if I don’t have any gas or electricity?

Firstly, please try and top up your meter using your Octopus key or card.

If there are any error codes on the screen please contact us at prepayment@octopus.energy to let us know.

You can also look at our emergency page https://octopus.energy/blog/power-cut for further information on why you may be off supply.

What can we help you with?

Hey I'm Constantine, welcome to Octopus Energy!

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