Including any questions you have about your old supplier.

How much emergency credit am I entitled to?

Your gas meter has £10 emergency credit (£5 between April and October) and your electricity meter will have £5 emergency credit all year round.

You will be able to use this once the credit on your meter is running close to zero.

Once you are down to the last £1 of your electricity credit, or £2 of your gas credit, you just need to insert your electricity key or gas card to activate the emergency credit.

Please be aware that the emergency credit will be taken in full next time you top up.

What can we help you with?

Hey I'm Constantine, welcome to Octopus Energy!