Including any questions you have about your old supplier.
What happens if I have a smart meter?
We use smart meters made by the company Secure. Secure also supply meters to Utilita, First Utility, OVO, E.ON and Bristol Energy - so if you have a smart meter from them, and it's a 'Secure' meter, it will work. (A different brand of meter from them unfortunately won't.);
If it's not a Secure meter, it won't be compatible, and will become "dumb" – that is, it will work just like a normal meter. You'll lose the "smart" benefits, so will have to give us meter readings manually, and your In-Home Display might not work.
This supplier compatibility issue is one of the tricky things about the current smart meter model (SMETS1) being installed around the UK. As the newer model, SMETS2, slowly becomes available, SMETS1 will also become fully transferable between all suppliers – read more about it on our blog.
What can we help you with?
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