Meters

Including any questions you have about your old supplier.


How do I read my meter?

We’ve taken the pain out of meter readings with the handy guide below.

To begin, first check what kind of meter you have, then read the matching guide.

Please note: When submitting a reading online, any spaces left blank will be filled with a zero.

Electricity

Digital single meter

Looks like this:

Electricity single display meter

How to read:

Write down the five numbers as they appear. Ignore the red one.

Digital dual meter

Looks like this:

electricity dual meter display corrected

This is for those of you on two energy rates for different times of the day. The cheaper one is on top.

How to read:

Write down the five numbers as they appear, ignoring the red ones.

Digital dual meter (single display)

Looks like this: Electricity dual meter single display

Some dual meters have a single display where you might have to press a button to view each rate.

How to read:

  1. Write down the numbers as they appear.
  2. Press the button to see the next reading, then write that down too.

Dial meter

Looks like this:

Electricity dial meter

Here you’ll see five dials, each with numbers 0 to 9. There may be a sixth dial on the right, sometimes in red, or with 1/10 next to it – ignore this.

How to read:

  1. Write down the numbers the pointer has just passed, from left to right.
  2. If the pointer lies exactly on any number, underline it (in the above example, you would underline the 4).
  3. Now, look at your five numbers. For any that are underlined, look at the number following it – if it’s between 9 and 0, reduce your underlined number by one. The above example would therefore be 1 3 9 7 0.

GAS

Like electricity, there are a few different types of gas meter, but they’re all fairly simple to read.

Digital imperial meter

Looks like this:

Gas digital imperial meter display

How to read:

Write down the first four numbers as they appear. Ignore the red ones.

Digital metric meter

Looks like this:

Gas digital metric meter display

How to read:

Write down the first five numbers as they appear – ignore the numbers after the decimal point (sometimes in red).

Dial meter

Looks like this:

Gas dial meter display

There might be more than four dials, you only need to read the bottom four.

How to read:

Write down the numbers closest to the pointer, as they appear. If it’s between numbers, put the lower number, but if it’s between 9 and 0, write 9.

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Hey! Just so you know, your device is fully charged and you're still charging it. Removing the charger will avoid degrading your battery 😊

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