All FAQs

Including any questions you have about your old supplier.


What is a smart meter and can I have one?

What are they?

Smart meters are the next generation of metering technology. Not only will they save you the hassle of giving readings manually, but they have the potential to save you tons of money, and make your energy bills more accurate (no more estimates!) They'll also make you more aware of your energy usage and unlock a wealth of game‑changing tariffs.

Can I have one?

Yes.

Due to Covid-19 we have not been sending engineers to customers' homes for routine smart meter appointments. In line with the government's advice, we are now ramping up installations slowly over the next few weeks as we bring in new steps to keep our engineers and our customers safe. For full details of the steps we're taking to prevent the spread of the virus, head to our Covid-19 policy.

Once you've registered your interest, our team will be in contact when we have an appointment in your area, We'll be moving with a lot of caution over the next few weeks to make sure we do this right, so we just ask that you keep bearing with us a bit. It'll take us a little while longer to get fully back up to speed.

Please visit Octopus Go, Agile Octopus or Outgoing Octopus if you would like one of our innovative tariffs.

Just so you know, if you have a SMETS1 meter, it doesn't need to be upgraded to SMETS2. Both are great pieces of tech, the key difference between SMETS1 and SMETS2 is that SMETS2 have the inbuilt functionality to let you change supplier without losing their 'smart' ability. We are expecting SMETS1 meters to be upgraded remotely (with no engineer visit required) with this functionality later this year.

What can we help you with?

Hey I'm Constantine, welcome to Octopus Energy!

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