All FAQs

Including any questions you have about your old supplier.


How do I read my Secure smart meter?

To take a meter reading on a standard electricity tariff:

  1. Press 6 on the keypad four times.
  2. You'll see the letters “IMP R01” appear on the screen.
  3. Wait a moment – then eight digits will appear, followed by “kWh” towards the bottom right of the screen.
  4. Take the first 7 digits – this is your reading.

To take a meter reading on an Economy 7 electricity tariff:

  1. Press 6 on the keypad four times.
  2. Wait a moment – your day/peak and night/ off-peak readings will show up on the screen one after the other, starting with off-peak.
  3. For your off-peak reading, you'll see “IMP R01” onscreen. A second later, you'll see your meter reading: eight digits, with “kWh” towards the bottom right of the screen.
  4. For your peak reading you'll see “IMP R02”. A second later, you'll see eight digits, with “kWh” towards the bottom right of the screen.
  5. You'll only need to take the first 7 digits when taking each of these readings (i.e. nothing after the decimal place).

For a smart gas meter, do the following:

  1. Press 9 on the keypad.
  2. The word “VOLUME” will show on the screen.
  3. Your gas reading, in cubic metres (m3) will appear.
  4. Take the first five digits as your reading.

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