All FAQs

Including any questions you have about your old supplier.


Why don’t you offer online, dual fuel, or Direct Debit discounts?

Because we believe in simplicity and fairness.

We keep things simple by doing everything online and by Direct Debit, which allows us to pass on savings to you that we build into all our tariffs.

We keep things fair by giving our best prices to everyone, not just dual fuel customers. We don’t think it’s right to penalise single fuel households, or to force customers to take both gas and electricity from us for the best price.

What can we help you with?

Hey! Just so you know, your device is fully charged and you're still charging it. Removing the charger will avoid degrading your battery 😊

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