All FAQs

Including any questions you have about your old supplier.


Why do you take an initial payment when my supply starts?

We take this first payment to make sure your account opens in credit. It acts as a bit of a buffer so that if you're using more energy than we expect, your account won't fall into debt early on, keeping your monthly expenses stable.

What can we help you with?

Hey I'm Constantine, welcome to Octopus Energy!

×