All FAQs

Including any questions you have about your old supplier.


Why do you take a payment on the start date?

We take this first payment to make sure your account opens in credit. It acts as a bit of a buffer so that if you're using more energy than we expect, your account won't fall into debt early on, keeping your monthly expenses stable.

What can we help you with?

Hey! Just so you know, your device is fully charged and you're still charging it. Removing the charger will avoid degrading your battery 😊

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