Why is my account in credit or debit?

Most people use more energy in winter and less in summer but pay the same amount each month via Direct Debit. That means your balance can vary throughout the year as you build credit over the summer to help offset higher winter bills. 

If you pay by monthly Direct Debit and are on a standard Fixed or Flexible tariff, our Balance Forecast tool is a clever way to stay informed and see how your balance will change over the year if your monthly payments increase or decrease.

But don't worry. We'll always let you know if you need to pay more or less each month to help cover the cost of your energy. 

Quick actions