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What do I do if I don’t have any gas or electricity?

Head to our emergency guide to work out why you might be off supply and get help from our team.

If you are on prepayment, please first try and top up your meter using your Octopus key or card.

If that doesn't work, see if there is an error code on your screen then contact us via prepayment@octopus.energy, or call us on 0808 164 1088.

What can we help you with?

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