Account

An icon representing a human

What are Octopus Energy's friendly credit hours for customers with prepayment meters?

Friendly credit hours are a feature on prepayment electricity meters that let customers keep using electricity, even after you run out of credit (or emergency credit) during evenings, weekends or Bank Holidays.

Our friendly credit hours depend on whether you have a traditional (non-smart) or smart prepayment meter.

Traditional Prepayment:

  • Electricity: Friendly credit 4pm - 10am Monday - Friday, all weekend and Bank Holidays

  • Gas: No friendly credit

Smart Prepayment:

  • Electricity: Friendly credit 4pm - 10am Monday - Friday, all weekend and Bank Holidays

  • Gas: Friendly credit 4pm - 10am Monday - Friday, all weekend and Bank Holidays

If you run out of credit during these times, the supply won't shut off. Instead, the cost of any energy you use will be added onto your meter as debt, and will then be deducted the next time you top-up.

You'll move automatically onto 'friendly credit' if you hit £0 on your meter.

Why are there no 'friendly credit' hours industry-wide for traditional prepayment gas meters?

A traditional (non-smart) gas meter will turn off if it reaches £0 at any time. Don't worry, we provide £5 emergency credit so you have time to top up without your gas switching off. In Winter (between November and March), we double it to £10 to give you an extra bit of leeway.

For traditional (non-smart) meters, once you are down to the last £1 of your electricity credit or £2 of your gas credit, you just need to insert your electricity key or gas card to activate the emergency credit.

Please be aware that the emergency credit will be taken in full next time you top up.

If your electricity switches off during friendly credit hours, something else might be going wrong – here's what to do when you've got no gas or electricity.

What can we help you with?

We use cookies to provide a great experience. If you're happy with this, continue browsing. Read more.