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I've run out of prepayment emergency credit, what do I do?

If your emergency credit runs out, please top up as soon as possible.

If the emergency credit on your Smart Pay As You Go meter runs out overnight or during the weekend, our friendly credit period will keep your supply on so you have more time to top up.

If you're unable to top up, we may be able to offer further support. The easiest way is to email emergencies@octopus.energy.

You'll need to pay back any credit you borrow, but we can spread the cost so you pay a little bit at a time.

What can we help you with?

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