About the company:
Octopus Energy is a renewable energy supplier making waves in the industry. As an agile and innovative scale-up, Octopus Energy brings bold new products to the market and champions fairness and transparency, all while maintaining an excellent standard of customer service.
Our business was founded on a few key principles. Firstly, we provide green energy to the mass market (our backers Octopus Group also fund 40% of all the UK’s large scale solar generation). Secondly, we provide an efficient and personalised customer experience (say goodbye to long call waits and hello to a transparent and consultative customer experience).
And we’ve got the credentials to back it up. We’ve been named Which?’s only Recommended Energy Supplier for 2018 and 2019, plus we’re uSwitch’s Supplier of the Year 2018. We also maintain a five star rating on TrustPilot (highly unusual for an energy supplier!) and our exceptional customer service has led to Ofgem entrusting us with the customers from two failed energy suppliers: Iresa and Gen4U. We’ve recently partnered with legendary UK brand Marks & Spencer to relaunch M&S Energy, and are the official energy sponsor of Arsenal FC.
Ultimately, a role with Octopus Energy is a chance to join an exciting scale-up business within the energy supply sector – one that’s at the forefront of changing the landscape of the energy industry.
A job with us offers you the chance to contribute to building world class Operations that will catapult you into a fantastic career.
What will I be doing?
Talking to customers and solving problems
Working in Operations, you’ll be at the heart of everything we do - working with customers. Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service.
Every day, we come across problems not seen before, and those in Operations are tasked with bringing about awesome solutions.
Talking to customers over the phone or via email, engaging with industry stakeholders, and highlighting inefficiencies all form part of the day to day role.
What are we looking for?
We’re looking for the brightest and best to join our awesome team. Below is a helpful guide of what’s important to us in our people.
Customers are at the centre of everything we do. From the CEO to our Data Scientists, everyone across the business deals with customers. In Operations, we’re lucky enough to talk to customers every day. You’ll need to be willing to go to the ends of the earth to keep our customers impressed and excited.
We’re at the forefront of innovation in the energy industry and we’ve succeeded because of our people. Those people are:
- Open minded
- Dedicated to sustainability
- Excited to help customers
Strength of character
Customer service is vigorous and can be tough. We’re looking for people who can deal with challenging situations and empathise with customers who are facing complex problems.
We’re a growing company; relatively new to the energy market and building our own technology platform, which means sometimes things can go wrong. We take everything as a learning curve and expect you to be spotting problems and coming up with solutions to help continually improve the company and knowledge on the team.
We’re looking for enthusiastic, positive individuals who want to be part of a company that will continue to be the best in the industry.
Get ready for an ever-changing environment! At Octopus we constantly take advantage of the opportunities in the market which can lead to some really busy periods. No matter the situation, we expect you to be flexible with your time and excited to take on the challenge.
If you can answer yes to the above, we want to hear from you.
- 2:1 at degree level
- Willing to relocate to Brighton or Leicester
- Start ASAP
- Duration: Permanent
- Competitive salary
- Have the right to work in the UK
Note: Please make sure that you attach your C.V. to any application you make.
In this role, you will have a more targeted focus on helping customers that are struggling with payments. You will need to have empathy and problem-solving skills to help work with customers to get their payments back on track.
In this role, you will look after all our customers throughout their time with us. This means, answering a wide range of queries and helping a customer from start to finish with their enquiries. You will need to be able to think fast on your feet, use your initiative and thrive in a fast-paced environment to help solve the new problems that arise every day.
You will be the first impression and the guiding light in the journey to becoming an Octopus customer. Switching energy suppliers can be stressful, you'll need to be patient, enthusiastic and work tirelessly to help make that process simple.
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