Contract type: Full time

Location: Leicester

Contact: talent-operations@octopus.energy

Apply

About the Role

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In a nutshell: If you’re someone who enjoys solving problems and talking to customers on a daily basis, want to learn and grow in an exciting company, and fancy the idea of joining a lively office in the centre of Leicester, then hit apply now!

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We’re looking for talented and personable people to join our growing Business Operations team, to help us continue building the most customer-oriented and efficient business supply offering in the UK.

We don’t believe in sorting roles into little silos – instead you’ll be responsible for the full cycle of business operations, from customer services and quotes through to metering, payments and ad-hoc projects. In doing so, you’ll master a complex industry whilst gaining a wide range of demonstrable skills and, thanks to Octopus’s diverse portfolio of business customers (from independent high street shops right through to large corporate clients), be interacting with a wide range of individuals and fielding diverse questions that will keep you learning each day.

We really value proactive people who can think on their feet, but you’ll also be supported by a 10-day training course, dedicated 1 on 1 training, approachable and super-knowledgeable colleagues, and if you fancy learning new skills on the job (think Excel, SQL, customer service & writing skills) then we’ll make it happen.

Do have a read of the 'About Octopus' section below too. If it all sounds exciting then let us know by hitting apply and sending us your application - we look forward to hearing from you!


Start Date:
ASAP

Duration: Permanent

Location: Leicester


To apply use the button below or on the side to get in touch. Make sure you attach your CV and briefly (no more than 200 words) answer the following question:

What makes an exceptional customer experience?

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About Octopus Energy

Octopus Energy is a renewable energy supplier making waves in the industry. As an agile and innovative start-up, Octopus Energy brings bold new products to the market and champions fairness and transparency, all while maintaining an excellent standard of customer service.

Our business was founded on a few key principles. Firstly, we provide green energy to the mass market (our backers Octopus Group also fund 40% of all the UK’s large scale solar generation). Secondly, we provide an efficient and personalised customer experience (say goodbye to long call waits and hello to a transparent and consultative customer experience).

And we’ve got the credentials to back it up. We’ve been named Which?’s only Recommended Energy Supplier for 2018 and 2019, plus we’re uSwitch’s Supplier of the Year. We also maintain a five star rating on TrustPilot (highly unusual for an energy supplier!) and our exceptional customer service has led to Ofgem entrusting us with the customers from two failed energy suppliers: Iresa and Gen4U. We’ve recently partnered with legendary UK brand Marks & Spencer to relaunch M&S Energy, and are the official energy sponsor of Arsenal Football Club, powering the Emirates Stadium with 100% renewable energy!

Ultimately, a role with Octopus Energy is a chance to join an exciting scale-up business within the energy supply sector – one that’s at the forefront of changing the landscape of the energy industry. A job with us offers the best of both worlds: on the one hand, backing from a large, well-capitalised corporate, Octopus Group, and on the other, the dynamic working environment of a start-up company.

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Start Date:
ASAP

Duration: Permanent

Location: Leicester


To apply use the button below or on the side to get in touch. Make sure you attach your CV and briefly (no more than 200 words) answer the following question:

What makes an exceptional customer experience?

Apply

Contract type: Full time

Location: Leicester

Contact:

talent-operations@octopus.energy

Apply

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