We are looking for a Credit Specialist who will be focused on our customers that find themselves in financial difficulty.

Contract type: Full time

Location: Leicester

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Customers are at the centre of everything that we do, so you should be a positive and enthusiastic individual that can deal with challenging situations. In this role, you will have a more targeted focus on helping customers that are struggling with payments. You will need to have empathy and problem-solving skills to help work with customers to get their payments back on track.

What you'll do

  • Deal with a variety of Energy related customer queries, both over the telephone and via digital channels 
  • Have quality conversations with customers in financial difficulty, and use tools such as payment plans to provide long-term solutions to bring accounts out of arrears 
  • Demonstrate empathy and professionalism in every customer contact 
  • Utilise strong communication skills, negotiating techniques and problem solving abilities to help customers in financial difficulty
  • Signpost customers to appropriate 3rd party organisations for additional debt help

What you'll need

  • To be customer focused and committed to providing an outrageously good service
  • Fantastic customer care skills and an appetite for learning more about the energy industry
  • To be curious and open minded 
  • To have excellent numerical, verbal and written communication skills
  • To have very high level of attention to detail 
  • Customer service experience of 1 year or more
  • Credit control experience (desirable but not essential)

What you'll get

  • Equity Scheme (own part of the business)
  • Pension Scheme - Employer 5% Employee 3% - you can opt to contribute more! 
  • Flexible working environment 
  • Cycle to Work Scheme 
  • Fruit and hot drinks
  • Weekly free Friday drinks
  • Regular social events (3 parties a year including a Summer festival)
  • Access to Hatch - Financial advice and planning for employees
  • Childcare Vouchers
  • Maternity and Paternity pay 
  • Support to help with development (courses, learning, development)

If you this sounds like you and you have a genuine passion in the future of sustainability then we'd love to hear from you!


Apply

Contract type: Full time

Location: Leicester

Apply

Hey I'm Constantine, welcome to Octopus Energy!

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