We are looking for a Credit Specialist who will be focused on our customers that find themselves in financial difficulty.
Customers are at the centre of everything that we do, so you should be a positive and enthusiastic individual that can deal with challenging situations. In this role, you will have a more targeted focus on helping customers that are struggling with payments. You will need to have empathy and problem-solving skills to help work with customers to get their payments back on track.
What you'll do
- Deal with a variety of Energy related customer queries, both over the telephone and via digital channels
- Have quality conversations with customers in financial difficulty, and use tools such as payment plans to provide long-term solutions to bring accounts out of arrears
- Demonstrate empathy and professionalism in every customer contact
- Utilise strong communication skills, negotiating techniques and problem solving abilities to help customers in financial difficulty
- Signpost customers to appropriate 3rd party organisations for additional debt help
What you'll need
- To be customer focused and committed to providing an outrageously good service
- Fantastic customer care skills and an appetite for learning more about the energy industry
- To be curious and open minded
- To have excellent numerical, verbal and written communication skills
- To have very high level of attention to detail
- Customer service experience of 1 year or more
- Credit control experience (desirable but not essential)
What you'll get
- Equity Scheme (own part of the business)
- Pension Scheme - Employer 5% Employee 3% - you can opt to contribute more!
- Flexible working environment
- Cycle to Work Scheme
- Fruit and hot drinks
- Weekly free Friday drinks
- Regular social events (3 parties a year including a Summer festival)
- Access to Hatch - Financial advice and planning for employees
- Childcare Vouchers
- Maternity and Paternity pay
- Support to help with development (courses, learning, development)
If you this sounds like you and you have a genuine passion in the future of sustainability then we'd love to hear from you!
Hey I'm Constantine, welcome to Octopus Energy!×Close window